Customer Support Representative, CurbWaste
$65-70k
Software for the waste industry
Be an early applicant
Software for the waste industry
21-100 employees
Be an early applicant
$65-70k
21-100 employees
Company mission
To help waste businesses focus on the things that matter, servicing their clients and picking up trash.
Role
Who you are
- If you are looking to make a real impact on real people's lives and accelerate your career to new heights, this is it!
- The most important things we look for are passion, grit, and hunger. To be successful at CurbWaste, you will need to be motivated by impact, growth, and desire to have a life journey filled with joy
- The ideal candidate must demonstrate strong attention to detail, with a focus on accuracy and consistency in all tasks
- The role requires the ability to carefully review work, identify potential issues, and ensure high-quality outcomes
- Critical thinking skills with experience in troubleshooting software issues are a plus
- Exceptional time management skills; proven ability to manage multiple tasks while maintaining accuracy and meeting deadlines
- Strong attention to detail
- Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
- Ability to communicate clearly and effectively with Customers
- 1-2 years in a technical support role (ideally in a SaaS company)
- Familiarity with SaaS business models is a plus
- Experience using a support ticketing system (Intercom, Jira, etc) is a plus; experience with Intercom Fin or similar AI-powered support tools is a bonus
- Comfort with AI tools and a willingness to integrate them into daily workflows to enhance productivity
- Some technical skills (Excel, SQL, database management, Python, etc.) are a plus
What the job involves
- This is an amazing opportunity for a Customer Support Representative to join our Customer Experience Team
- In this role, you will get to work directly with our founding team to deliver the most valuable and joyful experiences for our customers
- In this role you will be the first point of contact for our customers post go-live. You will help troubleshoot any technical issues our customers are having and work collaboratively with peers in the Engineering, Product, and Customer Experience teams to provide the best resolution and experience for our customers. Tactical responsibilities include:
- Troubleshooting issues and prioritizing based on urgency. This may include outbound contact with clients for additional information and resolution via chat, phone, and email
- Providing clear and detailed information to clients on product feature functionality, both written and verbal
- Documenting support processes and issue resolutions
- Working closely with the Sales and Product teams to provide product knowledge, configuration assistance, and first-level technical support to CurbWaste and CurbPOS customers
- Being the go-to resource for any questions regarding CurbWaste and CurbPOS products for internal and external stakeholders
- Communicating client perspective to Product and Development teams for feature improvements/fixes
- Leveraging AI tools and automation to improve support efficiency and response quality
Our take
Precision in scheduling and logistics is vital for the work of waste haulers, a sector that is responsible for the transportation of waste products from commercial sites. As sustainability becomes an ever more pressing issue, the need for haulers to meet the demands of net zero and environmental friendliness has meant that waste management software is in more demand than ever.
CurbWaste is a software solution for waste haulers to manage the logistics, tracking, training and onboarding needs of their business. With research suggesting that almost 70% of waste haulers prefer digital solutions, the company has tapped into a sector that, although originally reluctant to embrace digitisation, has seen strong uptake and investment over the last few years.
That is certainly the case for CurbWaste, which received a funding round of $10 million at the end of 2023. The company will use this investment to expand its business reach, capitalising on the fact that waste management is coming under increasing scrutiny.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Oct 2025
$28m
SERIES B
Dec 2023
$10m
SERIES A
Total funding: $48.5m
Company benefits
- Opportunities for professional growth
- Dynamic and innovative environment
Company HQ
Theater District, New York, NY
Leadership
Michael Marmo
(Founder & CEO)Currently an Advisor at WATS and at Afterlife. Previously Founder and President at Curbside, and Manager at Point Recycling.
Salary benchmarks
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