Senior Sales Operations Analyst, ActiveCampaign
Analytics
Customer experience automation
Job no longer available
Customer experience automation
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To help businesses and organizations to automate their entire customer experiences.
Role
Who you are
- The candidate must have the ability to think strategically and have the analytical expertise to provide data-driven insight for executive-level recommendations and large-scale operations
- Bachelor’s Degree with preferred concentration in Business, Marketing, Economics, Statistics, Finance or a similar field
- 5+ years of data analytics experience
- Proficiency with data access tools (e.g. SQL, Excel, Google Sheets) and data visualization tools (e.g. Tableau, Looker, Power BI)
- Expertise in manipulating large data sets, interpreting data trends, and using a multitude of disparate data sources and tools
- Excellent understanding of business fundamentals and sales operations, including success metrics and quantitative business measures
- Ability to think strategically, analyze, and interpret market and sales cycle information
- Ability to work well in a fast-paced business environment and display professionalism and confidence in challenging situations
- Exceptional project management and communication skills, intellectual curiosity, and strong attention to detail
What the job involves
- This person will spearhead a newly created function working closely with Sales Org Leadership, Business Intelligence (BI) team, and Sales Operations Management to drive business-critical metrics, and translate business questions into an analytics scope
- Design, implement, and manage revenue forecasting, pipeline management, reporting, and analytics by working closely with key stakeholders
- Collect, consolidate, and analyze sales data from various sources. Use data analysis techniques to identify trends, patterns, and insights that can drive sales performance improvement
- Collaborate with cross-functional teams, including sales, marketing, finance, and IT, to ensure alignment and effective communication of sales insights and recommendations
- Develop and maintain regular reports and dashboards to track KPIs and provide visibility into sales performance at different levels (individual, team, region, etc.)
- Drive the designing of effective and impactful reports and visualizations that show business performance, in collaboration with the BI team
- Work cross-functionally with other sales operations teammates to scope and manage strategic projects from beginning to completion – including translating business questions into an analytics scope, forming hypotheses, establishing data requirements and sourcing data, conducting analysis, generating and visualizing executive-level insights, and creating/delivering presentations to senior leadership
- Provide thought leadership and drive the end-to-end process to analyze large and complex sales performance data to identify patterns, uncover opportunities, and guide strategic recommendations related to how we can optimize revenue
- Be the thought partner and trusted advisor to Sales and Sales Ops leadership to evaluate the effectiveness of ongoing revenue performance while delivering actionable insights to improve results
- Provide overall support and departmental coordination for team inquiries, ad-hoc requests, and projects
Our take
Marketing and CRM tools are essential to scale a business in the current landscape. Existing tools for optimising engagement, scalability and data analytics have surged in popularity, but many solutions remain unaffordable for small businesses.
ActiveCampaign provides an integrated platform for email marketing, marketing automation and CRM, with the focus on providing businesses with the ability to optimise customer experiences. The platform leverages machine learning and automation to increase the rate at which its clients can scale their engagement levels, regardless of whether the user is running a small or large business.
Despite high-profile competitors, the company has found a gap in the market by providing an integrated and unified solution combining hundreds of tools. The platform is available as an entire package for enterprises, but smaller companies can opt for cheaper and streamlined tool kits. In 2022, ActiveCampaign announced the implementation of over 400 customer ideas into its product. It has also partnered with ActiveEngine, the first ActiveCampaign-only agency, to enable businesses to make better discovery calls and close more deals. With the 2024 opening of a hub in Krakow, it is further expanding its European footprint.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-18% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2021
$240m
SERIES C
Jan 2020
$100m
SERIES B
Total funding: $360m
Company benefits
- Mac computer, modern apps, and access to a $250 quarterly WFH stipend, as well as regional Hubs that serve as a central meeting space.
- Open PTO, the ability to work remotely, a sabbatical program, and flexibility in your work schedule.
- Access to the Calm meditation app, the Modern Health coaching app, and telemedicine support for mental health.
- Equity for all employees to help create alignment and an ownership mindset across all team members as we grow.
- Access to 1:1 sessions with career coaches, and Udemy subscriptions.
- Generous 401K matching that have no wait or vesting requirements.
- Dedicated Employee Resource Groups for moms, dads, and parents, manager training to better support working parents, and flexible working schedules to make parenting during remote work a bit less stressful.
- Dedicated career development conversations and regular salary reviews.
- Full medical, dental, and vision, and pay 100% of your premiums for the HSA plan.
- Stay connected with teams around the globe through digital outings & trainings, an automated coffee roulette program, and biannual team kickoffs.
- Donation matching and 3 days of Volunteer Time Off for all employees every year. We also make it easy to participate in local elections by giving employees the day off.
Company HQ
Chicago Loop, Chicago, IL
Leadership
Jason VandeBoom
(Founder & CEO)Jason founded ActiveCampaign in January 2003 as CEO. They have worked there ever since, alongside being a Future Founders Board Member since February 2020.
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