Customer Success Manager, Health Gorilla
$90-120k
Plus discretionary bonus and equity
3+ days a week in office
Healthcare API provider
Job no longer available
Healthcare API provider
101-200 employees
Job no longer available
$90-120k
Plus discretionary bonus and equity
3+ days a week in office
101-200 employees
Company mission
To build a single national network that can retrieve and house all health data on any patient, ranging from medical records and labs to social determinants of health.
Role
Who you are
- The ideal candidate will have a proven track record in managing complex customer relationships within the healthcare industry, demonstrating a deep understanding of the challenges and opportunities specific to this sector
- If you are driven by a passion to transform healthcare and excel in a fast-paced, collaborative environment, Health Gorilla is your next step
- Education: BA or BS degree or higher
- 5+ years of experience in a customer success, account management, or customer operations role, preferably in a SaaS environment within the healthcare sector
- Proficiency in Salesforce, Jira, and G-Suite, with a robust understanding of enterprise software, project planning, and the dynamics of a SaaS business
- Exceptional verbal and written communication skills, coupled with the ability to self-organize and effectively manage time and priorities
- Interpersonal Skills: Outstanding skills in building and maintaining cross-functional team relationships, as well as external customer relationships
- Strategic Aptitude: You must be adept at managing a diverse portfolio of customers, employing a strategic approach to nurture and grow these relationships through various channels
- Autonomy: A high degree of independence, with a proven ability to take initiative in customer relationship and project management
- Passion and Adaptability: A fervent desire to assist and elevate customers, combined with the flexibility to adapt to changing environments and situations
- Multitasking: Ability to operate effectively in a fast-paced environment, managing multiple priorities with a keen attention to detail
What the job involves
- Health Gorilla is looking for an experienced Customer Success Manager to join our team
- This pivotal role focuses on the retention, renewal, and expansion of our healthcare midmarket and enterprise accounts
- Account Ownership: Act as the primary point of contact for your accounts, promoting customer loyalty and overseeing the transition from sales to full implementation
- You will own these relationships, ensuring that every client receives top-tier service tailored to their needs
- Strategic Oversight: Serve as the subject matter expert on our products and services
- Your insights will identify gaps and opportunities, crafting solutions that directly benefit and resonate with our clients
- Performance Management: Monitor and analyze the usage and impact of our products within your accounts
- Your goal will be to boost monthly recurring revenue by enhancing product adoption and overall utilization
- Engagement and Communication: Organize and lead regular touch base meetings and maintain detailed records of customer engagements
- Your effective communication will ensure that all stakeholders are aligned and informed
- Innovation and Improvement: Continuously promote product adoption and satisfaction through the development and deployment of best practices, training tools, and customer-facing guides
- Collaborative Growth: Collaborate with internal teams to gather insights that support customer upselling and assist in enriching the sales pipeline
- Renewal Management: Directly manage and drive the renewal process for each customer, setting and achieving specific renewal rate goals to ensure long-term engagement and minimize churn
- Your proactive approach will involve regular assessments of customer health and alignment of our solutions with their evolving needs
Our take
With speed essential for good healthcare, the modern healthcare ecosystem relies on patients, providers, and laboratories being able to share health data quickly. Health Gorilla is a healthcare API provider that aims to streamline the process of pulling patient information from clinical records systems by putting it all in one place.
Health Gorilla has facilitated the exchange of millions of clinical documents for digital health developers. It sits within the growing healthcare informatics market, where it has secured a list of clients that includes Heal, WellVia, and IntellaTriage.
The company has also consistently launched new platform capabilities, such as electronic test ordering which allows healthcare providers to order and retrieve tests for their patients, within their EMR. This is just one example of how its tool suite creates value for providers and ultimately patients.
Freddie
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2022
$50m
SERIES C
Mar 2021
$15m
SERIES B
Total funding: $78.3m
Company benefits
- Bonus program, 401(k) matching, and stock options
- Comprehensive coverage, including health, dental, vision, disability, life, and optional pet insurance
- Flexible vacation policy, so you can take as much time off as you need
- Work from home or come to one of our offices in Mountain View, California, Denver, Colorado, and Miami, Florida – or a hybrid of the two
Company HQ
Coral Gables Section, Coral Gables, FL
Leadership
Steve Yaskin
(Founder & Board Director)Background in Physics. Was a Lead Consultant at Convansys, and CEO of Priority Consulting. Joined Pfizer as Technical Project Lead and founded software company Queplix. Is a member of Forbes's Technology Council.
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