Senior Delivery Manager, Methods
Plus Discretionary Company Bonus
IT services consultancy
Be an early applicant
IT services consultancy
501-1000 employees
Be an early applicant
Plus Discretionary Company Bonus
501-1000 employees
Company mission
To help safeguard public-facing services and apply digital thinking to make sure the future of our public services is centred around our citizens.
Role
Who you are
- You will have experience of working in a public sector environment, with a working knowledge of public sector standards and principles, such as the Service Standard
- Communication skills. You can mediate between people, communicating with stakeholders at all levels
- You can manage stakeholder expectations and facilitate discussions about risk and complexity
- You are a fantastic and approachable listener, who the team can trust, who promotes a safe and respectful team ethos
- Life-cycle perspective. You know how to successfully lead teams through the full product life cycle
- You can identify which tools and techniques should be used at each stage
- You can develop sustainable support models. You can identify and deal with potential risks across or between all stages of the product life cycle
- You know how to coach others. You can contribute to the assessment of other teams, providing guidance and support as they move through stages of the product life cycle
- Maintaining delivery momentum. You know how to optimise the delivery flow of teams. You actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists
- You can identify innovative ways to unblock issues
- Planning. You know how to lead a continual planning process in a very complex environment
- You can plan beyond product delivery. You can identify dependencies in plans across services and coordinate delivery. You know how to coach other teams as the central point of expertise
- Agile Delivery. You have considerable experience in using agile methodologies
- We know not everyone will have all of the skills we are looking for. We are happy to support you to grow your skill set. This can be achieved by: working with our experienced teams; individual mentoring; and via formal training
- Skills that would also be useful in this role include:
- Advocating for fully accessible and inclusive services
- Taking a proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work
- Taking a proactive approach to diversity, equity and inclusion internally and with clients
What the job involves
- We are recruiting for a Senior Delivery Manager on a permanent basis
- You will have a passion for both delivering user-centred digital services iand supporting junior and mid-level Delivery Managers in their career progression
- You will divide your time between:
- Working as a ‘hands on’ Senior Delivery Manager for client projects, or across a client portfolio
- Supporting recruitment of both permanent and contract Delivery Managers for Methods; and
- Providing some coaching / mentoring for Delivery Managers and junior / graduate Delivery Managers
- Key to this role is delivering excellent client service, often overseeing a number of projects, at a portfolio level
- You will also support the Lead Delivery Managers with creating a safe, welcoming and encouraging environment for our team of Delivery Managers, Your responsibilities for delivering excellent client work will include:
- Often being the first point of contact for the client with the wider team. You will need to be credible and influential in liaising with clients, often working alongside a Product Owner / Manager from the client, and supporting them in their role
- Facilitating agile delivery and transformation on client projects - Acting as a servant-leader for multidisciplinary teams, helping them to plan their work, remove blockers, and report progress. Managing and communicating project risks, issues and dependencies
- Supporting on managing project budgets and budget burn down
- Ensuring we are delivering for our clients against the statement of work, and raising risks and issues internally to the Methods Digital management team when needed
- Your responsibilities within the Methods Digital Delivery Management Team:
- Helping create a welcoming, safe and inclusive team environment
- Coaching more junior team members in Agile and Lean practices, and contributing to the wider cross-Methods delivery management community of practice
- Providing support for some more junior members of the team, including helping them manage issues that arise on client work, responding proportionately and supportively
- In all your work, you will:
- Champion user needs and accessibility
- Understand the GDS Service Manual and Service Standard and coach others to understand how it affects both their work, and the product
- Advocate for the use of agile methodologies, to design and develop services iteratively
Our take
The UK public sector has long understood the need for digital transformation, but antiquated systems and outdated processes can make even the most ambitious plans for adaptation fall short. Methods has existed for more than 30 years to assist government departments and agencies make the leap, helping them understand the possibilities of digital transformation and guiding them through strategic planning, data migration and implementation phases.
Methods is an acknowledged leader in IT consultancy within the public sector, praised for their human touch and focus on sustainability which it believes sets it apart from firms. Indeed it is trusted by huge swathes of the UK public sector including the NHS, the Office for National Statistics, the Cabinet Office and the Ministry of Defence, to name just a few.
Methods was acquired by the Alten Group in mid-2022. This acquisition will help to reinforce Method's position as a leading player in the public sector while also allowing it to broaden its role in the private sector. It is poised for growth and is investing heavily in talent to make this a reality.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thought-provoking leadership
- A supportive and collaborative environment
- Development access to LinkedIn Learning, a management development programme and training
- Wellness 24/7 Confidential employee assistance programme
- Social - Breakfast Tuesdays, Pizza Thursday monthly, weekly social in the office and commitment to charitable causes
- Time off 25 days a year
- Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Discretionary Company Bonus based on company and individual performance
- Life Assurance of 4 times base salary
- Private Medical Insurance which is non-contributory (spouse and dependants included)
- Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
- Benefits Platform offering various retail and leisure discounts
Company HQ
Farringdon, London, UK
Leadership
Pat Crossley-Smith
(Executive Diretor (Not Founder))Previously worked in Agile Product at BUPA and Senior Manager in Development at British Airways.
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