Customer Success Manager, Landbot
Chatbot builder
Be an early applicant
Chatbot builder
21-100 employees
Be an early applicant
21-100 employees
Company mission
To help companies to create conversational experiences so they can boost customer engagement with human conversations, at scale.
Role
Who you are
- You love happy users, engaged companies, and successful customers
- A customer-first, positive and energetic attitude
- Technology and SaaS experience
- Knowledge and passion for no-code technology and infrastructure
- Expertise at facilitating an account management review with multiple stakeholders including technical stakeholders (PMs, Admins, Ops managers) and executive leaders
- Deep understanding of the main startup metrics/KPIs. Knowledge of Customer Success metrics is important
- Experience with data analysis and reporting tools such as Looker/Amplitude
- Capacity to work independently and use appropriate judgement in decision-making with a results-driven orientation
- Excellent live presentation skills with an excitement and drive to facilitate multiple customer meetings, demos and negotiations on a daily basis
- Excellent written communication skills with a clear process for proactively nurturing and adding value to customers through email and calls
- Excellent problem-solving, project management and analytical thinking skills
- Fluency in English & Spanish
- Eligibility to work in Spain
What the job involves
- We're on the lookout for a Customer Success Manager with experience in Data&Ops to join the Success team at Landbot
- For a Customer Success Manager it is all about guaranteeing that our customers get the most out of using our product
- As for the Data&Ops side, we’re looking for someone that can also support the CS organization and their data visualization and analysis efforts, read, enabling the team to do more
- You´ll become a Landbot expert and use that knowledge to advise +3,500 customers on how to successfully use Landbot to achieve their goals
- Planning, executing, and iterating Account Growth and Management strategies to ensure both our customers’ success and financial health
- Connecting with customers through different channels (email, chat, and video call) to help them make the most out of their subscription
- Enabling the CS org by both maintaining dashboards (quality) and creating new reports (analysis) in DataStudio (read: Looker)
- Reporting customer feedback/issues to departments such as Product, Finance Sales, and Support to ensure alignment and coordination in delivering exceptional customer experiences
- Customer Onboarding: Guide new customers through the onboarding process, helping them set up and customize their Landbot experience to align with their specific needs and goals
- Customer Engagement: Regularly engage with customers to understand their business objectives and challenges, ensuring they are fully utilizing Landbot's features and capabilities
- Retention and Growth: Monitor customer health metrics and proactively address any potential issues that could affect satisfaction, retention, or growth. You will need to partner with our customers to define clear objectives for their use of Landbot, track their progress and ensure these goals are met
- Product Adoption: Proactively drive the adoption of new features and best practices, ensuring customers are leveraging Landbot to its full potential
- Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations, acting as a trusted advisor and advocate for their success
- Upsell and Cross-sell: Identify opportunities to upsell or cross-sell additional features, services, or plans that can further enhance the customer's experience and success with Landbot. Special attention should be given to High-Potential clients, Ideal Customer Profiles (ICPs), and target market segments to maximize value and drive growth effectively
- Reporting and Analysis: Create reports to analyze key metrics and provide actionable insights to the CS team for informed decision-making
- Data Quality: Maintain process and data integrity to ensure accuracy, consistency, and efficiency across operations
Application process
- 1️⃣ CV screening
- 2️⃣ Bot Challenge
- 3️⃣ HR - We know each other, we know your concerns, validate details and experience and we tell you more about Landbot (20 min)
- 4️⃣CS Leadership interview (Enrico & Cris) → We’ll ask questions for the candidates to show all their skills, use of good practices, playbooks, etc. We’ll go deeper into your Customer Success knowledge and skills, as well as your experience and vision regarding customer retention (60 min)
- 5️⃣ Meet CEO
Our take
Chatbots have been around for quite some time and have seen a few iterations over the decades. But chatbots can require heavy coding which is costly, time consuming and can only be executed by professionals. There was also a huge gap between user expectations and reality.
Landbot had the idea to create a drag-and-drop style bot-builder that doesn’t require coding to support custom conversation flows. This quickly proved to be popular with customers, and the company have grown exponentially, being trusted by thousands of leading businesses including Coca-Cola, Nestle and Prudential.
Back in 2021, Landbot acquired Morph.AI, a chat-based marketing automation tool based in India. This supported its expansion into the Asian market, as the company aims to secure a position for itself against competition from other players like ManyChat.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Jan 2021
$7.4m
SERIES A
Jul 2018
$2.2m
SEED
Total funding: $9.5m
Company benefits
- Great culture & working atmosphere
- Live and work in sunny Barcelona
- Hybrid culture
- Friday happy hours and after hour weekly team meetings
- Flexible holidays so you can take time off when you need it
- Bonus transport tickets, educational content and all you need to feel empowered
- Referral Bonus if you bring other talented people like you
- MacBooks are our standard, but we’re happy to get you whatever equipment to get your job done
Leadership
Cris Villar
(Founder & VP of CS/Sales)Executive Member of Pavilion. Was COO & Co-Founder of Yexir and Helloumi and CEO & Co-Founder of Lanzadera.
Salary benchmarks
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