Director of Field Service Engineering, Salesforce
Artificial Intelligence
$230.8-334.6k
World's leading CRM provider
Open for applications
World's leading CRM provider
1001+ employees
Open for applications
$230.8-334.6k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- 12+ years of experience in software engineering with at least 5+ years in engineering leadership experience
- Deep experience building large-scale enterprise applications, preferably in Field Service, or related domains (e.g., CRM, ERP)
- Foundational AI Knowledge : Exposure to modern AI/ML techniques, especially Large Language Models, RAG workflows, or agent-based systems
- Track record of delivering AI-driven features from concept to production
- Strong communication skills; ability to influence at all levels internally and externally
- Bachelor’s degree or equivalent experience in Computer Science, Software Engineering, or a related technical field
What the job involves
- We are seeking an experienced Director of AI – Field Service Engineering to lead the strategy, architecture, and execution of our next-generation AI-powered Field Service solutions
- This leader will be responsible for building and scaling a world-class engineering organization that delivers intelligent, agentic experiences for enterprise customers
- You will drive the fusion of Generative AI, RAG (Retrieval-Augmented Generation), and enterprise-grade automation to reimagine how Field Service work is planned, executed, and optimized
- Technical Leadership: Define and own technical vision of AI-native Field Service apps, integrating LLMs, and enterprise data systems
- Engineering Execution: Lead multiple engineering teams, ensuring high-quality, scalable delivery aligned with business goals. Ensure enterprise-grade security, availability, performance and scalability
- Product Partnership: Collaborate closely with Product, UX, and cross functional teams to drive innovation, rapid prototyping, and customer-centric solutioning
- Platform Thinking: Champion reusability, modularity, and headless design principles to power multi-surface applications (web, mobile, chat, voice)
- Performance Management: Build, mentor, and grow high-performing teams; foster a culture of ownership, engineering excellence, and continuous improvement
- Customer Innovation: Engage with strategic customers to co-create solutions, influence roadmaps, and ensure adoption of emerging capabilities
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
Financial District, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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