IT Support Specialist, Pony.ai
$69-100k
Office located in Fremont, CA
Autonomous mobility
Job no longer available
Autonomous mobility
1001+ employees
Job no longer available
$69-100k
Office located in Fremont, CA
1001+ employees
Company mission
To accelerate the transition to widespread autonomous mobility everywhere.
Role
Who you are
- Minimum 3+ years of professional IT support experience, preferably in a corporate or enterprise environment
- Bachelor’s Degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- Strong hands-on experience supporting and troubleshooting systems in a predominantly Linux environment
- Demonstrated experience with end-user hardware and software support, including operating system configuration and peripheral troubleshooting
- Strong communication, documentation, and organizational skills
- Ability to interpret technical issues clearly, work independently, and collaborate with other team members
What the job involves
- We are seeking an experienced onsite IT to serve as the primary and sole onsite IT resource for our organization
- This role is responsible for providing hands-on technical support, maintaining IT systems and equipment, and ensuring smooth day-to-day IT operations
- Install, configure, support, and perform periodic preventive maintenance on computer hardware, software, systems, printers, and other IT equipment
- Provide technical support by analyzing, diagnosing, troubleshooting, and resolving IT issues, including hardware repair or replacement, laptop and desktop issues, software installation and updates, and peripheral support
- Manage employee onboarding and offboarding, including device setup, account provisioning and deprovisioning and access changes
- Maintain accurate IT documentation, including repair logs, maintenance schedules, configurations, and procedural notes
- Support and maintain audio/video conferencing systems and meeting room technology
- Provide first-level network troubleshooting for connectivity, VPN, Wi-Fi, and DNS issues, and coordinate escalation to the internal Infrastructure team for deeper investigation or resolution
- Support IT-related projects such as hardware refreshes, software rollouts, and technology upgrades as assigned
- Perform other IT-related duties as required to support business operations
Our take
Pony.ai is a driverless vehicle manufacturer and developer based in the US and China. Its AI-driven system, which has been tested by over 1.5M autonomous miles, is designed to navigate complex road scenarios using deep learning models. The company has formed strategic partnerships with major manufacturers, including Toyota, FAW Group, and GAC Group.
Founded by two ex-Baidu employees with extensive experience in autonomous driving, Pony.ai aims to improve road safety, as human error accounts for over 90% of traffic accidents in the US. The company is initially focusing on taxis and long-distance freight trucks, with plans to expand the technology to other vehicle types in the future.
In 2022, Pony.ai made history as the first autonomous driving company to receive a taxi license in China. Since then, the company's success has continued, with its IPO valuing the company at $7.2 billion. Looking ahead, Pony.ai plans to expand its partnerships in China, moving into the business travel and airport pickup markets. It is now a major challenger for Tesla in the domestic autonomous driving market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-13% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2024
$27m
LATE VC
Oct 2023
$100m
SERIES D
Total funding: $739m
Company benefits
- Comprehensive medical, dental, and vision insurance
- Generous PTO and paid holidays
- Daily meals and bi-weekly happy hours
- Equity opportunity
- Retirement plans
- Frequent tech talks
Company HQ
Baylands, Fremont, CA
Leadership
James Peng
(Co-Founder & CEO)After a PhD at Stanford, James worked for 7 years as a Google Software Engineer. They spent a further 4 years at Baidu USA as Chief Architect of Autonomous Driving before leaving to co-found Pony.ai in December 2016.
Tiancheng Lou
(Co-Founder & CTO)Received a PhD and B.S. from Tsinghua Univeristy. Began their career at GoogleX, and then became the youngest T10 Engineer at Baidu’s Autonomous Driving Division.
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