Scaled Customer Success Manager, Notion

• 3+ years experience at a fast growing software company
• You have a track record of success in your current Customer Success or Account Management role
• You are a fluent German speaker
• Experience of managing a large volume of accounts
• Strong intrinsic motivation to be a top performer and contribute to a team
• You have a growth mindset and thrive in the building stage of a nascent team
• You’re motivated by seeing others succeed and grow when you partner with them
• You’re highly adaptable, easily acclimating to a rapidly changing business and industry
• You love getting to know new people and helping them solve their business problems

Desirable

• Manage a large portfolio of customers in EMEA
• Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs
• Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption
• Work cross functionally with sales partners to ensure strong adoption of Notion
• Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return of investment from Notion
• Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion
• Proactively identify customers who aren’t maximising their opportunity with Notion and reach out to create an action plan to help them achieve success
• Inform and influence our overall growth strategy
• Drive adoption and expansion for a product people love that solves real problems: Some of the worlds largest companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. Some non-profits even use it to conserve wildlife!
• Help build the foundations of Customer Success at Notion: As an early member of our sales/success team, you'll be instrumental in helping define our sales assisted motions
• Serve as the customer's trusted advisor and product expert: You'll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion
• Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next
• Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn