Legal Tech & Operations Manager, Docplanner
+ ESOP
More information about location
Booking platform and management software provider for doctors
Be an early applicant
Booking platform and management software provider for doctors
1001+ employees
Be an early applicant
+ ESOP
More information about location
1001+ employees
Company mission
To make the healthcare experience more human, via free doctor reviews and bookings for patients, and practice management tools for doctors.
Role
Who you are
- Full professional proficiency and ability to work in English, written and spoken (additional European languages a strong plus)
- Experience in project management, product development, operations management or administration (experience in contract management or similar, legal & compliance-related operations a plus)
- Technical background with coding / vibe-coding experience or strong technical aptitude, including familiarity with software development concepts, database management, and API integrations; software development background or formal training in computer science, information systems, or related technical fields a plus
- Proficiency in (or willingness to learn) SQL and usage of data analysis tools, with demonstrated ability to work with large datasets and extract meaningful insights for legal and compliance purposes
- Experience with project management tools such as Jira, and/or familiarity with data analytics platforms such as Superset, Tableau, or similar business intelligence tools, as well as with agile development methodologies and cross-functional team coordination
- Enthusiastic about making legal and compliance teams (or similar corporate functions) efficient operational machines
- Not afraid of "getting your hands dirty" in understanding the intricacies of tech solutions and tools in order to maximise their usefulness and the team's productivity. Ability to be proactive without constant supervision, coming up with ideas and ways to improve the status quo, and leading projects autonomously
- Quick decision making with good business judgement, detail-oriented and well-organised, and not afraid to hold others accountable (regardless of role and seniority) when the required processes and procedures are not followed
- Strong interpersonal and team-working skills
What the job involves
- You will be joining a small group of lawyers and risk & compliance professionals as part of Docplanner's Global Legal Team, supporting them in improving the way in which the Legal & Risk & Compliance function operates across the group
- This role uniquely combines traditional legal operations with technical coordination responsibilities, also requiring close collaboration with our Legal Tech Team - a specialised group of engineers and product professionals delivering legal and privacy improvements directly within our product
- You may be exposed to a wide array of different topics, including the handling and management of data protection workflows, risk and governance projects, contracts, litigation proceedings, intellectual property protection strategies, labour processes, and regulatory requirements
- This role offers a unique opportunity to bridge the gap between legal expertise and technical implementation, making a direct impact on how privacy and compliance are embedded within our product development lifecycle
- Reporting to the group's Chief Legal and Risk Officer and working closely with our Global Legal Operations Manager, your main tasks may include:
- Work on the improvement of internal processes and procedures, to help the Global Legal, Risk & Compliance Team meet the needs of the Docplanner business functions in the most cost-effective and time-efficient way possible
- Take the lead on the adoption and/or maintenance of Docplanner's legal tech stack (including GenAI-powered tools) to boost the Global Legal, Risk & Compliance Team's efficiency, by scoping the relevant needs, identifying the best solutions or products, and designing and managing the implementation and roll-out process
- Project-manage cross-functional projects involving Legal, Risk & Compliance, Tech & Product, and Finance teams, managing technical timelines, coordinating stakeholder requirements, and ensuring legal compliance throughout development cycles
- Help the Global Legal, Risk & Compliance Team find efficient ways to identify risks and opportunities by horizon scanning, mapping, and researching upcoming changes in the regulatory/legal environment in which Docplanner operates
- Coordinate and manage complex data protection initiatives, such as: automating data deletion workflows, implementing automated anonymisation processes; supporting data encryption efforts; managing cookie consent management systems, including quarterly scanning processes, and banner configuration updates; and automating the processing of data subject access requests and the maintenance of our register of processing activities (among others)
- Design, implement, and maintain legal- and privacy-focused KPIs and metrics dashboards, including for example: tracking contract requests; tracking anonymisation success rates, GDPR compliance metrics, and data retention analytics
- Support the implementation of regulatory compliance APIs, such as DSA (Digital Services Act) transparency reporting mechanisms, by coordinating technical requirements with tech teams and mapping legal obligations to technical specifications
- Execute and review SQL queries for data extraction, anonymisation verification, and compliance reporting, working across multiple database environments; and
- Create and maintain technical documentation for legal processes, including data flow diagrams, privacy impact assessments, and technical specifications for legal compliance tools
Application process
- 1️⃣ Intro Chat – A first call with our Talent Acquisition Partner to explore mutual fit around relevant skills, value alignment, and motivation
- 2️⃣ Hiring Manager Interview – A deeper dive into your experience and aspirations with your future manager, who you’ll be reporting to in this role. Take this chance to ask anything on your mind—it’s just as much about making sure we’re the right fit for you, too
- 3️⃣ 45' Assessment: a practical exercise involving technical problem-solving relevant to legal operations and legal tech
- 4️⃣ 60' team fit interview
Our take
Healthcare platform Docplanner has become a major player in the European healthtech market in the decade since it was founded. The company offers a suite of administrative tools for 30M patients and around 2M doctors worldwide, including workflow digitisation and appointment booking services. The company currently operate in 13 countries, hit Unicorn status in 2021, and has been riding a recent wave of digital transformation and workforce overburdening in the healthcare sector which has spurred on demand for precisely the kind of services they provide. So it’s safe to say business is going well.
What is most compelling about Docplanner’s business journey has been its long-brewing competition with their direct competitor, the fellow Unicorn and better-funded Doctolib. The tête-à-tête with this French/German rival has seen both parties making aggressive European expansion with national acquisitions - Doctolib in Italy, France, and Germany; Docplanner in Turkey, Poland, Spain, and Latin America. With Docplanner’s 2021 acquisition of German parallel platform Jameda, however, they are making moves on Doctolib’s home turf. The company has also acquired MyDr, a leading Polsih tech solutions provider.
These broad consolidation moves represent a maturation of the healthtech market which will serve both competitors well. Docplanner is certainly a key and aggressive contender in this race - and this company isn't going anywhere any time soon.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2019
$94m
SERIES E
May 2017
$17.7m
SERIES D
Total funding: $147m
Company benefits
- English classes
- Stock Option plan
- Free health insurance & wellnes Ifeel platform (unlimited)
- Corporate access with Andjoy colaboration
- Off days package
- Additional paid holiday on your birthday to celebrate with your loved ones or to have a self-care day!
- Flexible working hours
- Working from home policy (up to 3 days per week)
Company HQ
Czyste, Warsaw, Masovian Voivodeship
Leadership
Mariusz Gralewski
(CEO)A Computer Science graduate from Warsaw University of Technology.
Luca Puccioni
(CEO)Previously Vice President and Chief Sales Officer at Groupon, he subsequently worked as Director for Southern European Sales at HomeAway.
Lucek Samulowski
(CPO)Previously Senior HR Business Partner at Unilever, he went on to serve as Head of HR at GoldenLine Sp.
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