Business Support Specialist, monday.com
$88-105k
Plus discretionary bonus and/or equity
3+ days a week in office
A global software company transforming how businesses run
Open for applications
A global software company transforming how businesses run
1001+ employees
Open for applications
$88-105k
Plus discretionary bonus and/or equity
3+ days a week in office
1001+ employees
Company mission
To empower organisations of any size to run better, faster, and smarter.
Role
Who you are
- 3- 5 years experience in client-facing roles preferably working on tickets
- Business acumen and understanding of the sales process
- Excellent communication skills in English (written and verbal)
- Fast and independent learner
- Analytical skills
- Ability to quickly adapt to a continuously changing environment
- Effectively work with cross-functional remote and local teams
- Experience in SaaS environments is a plus
- SalesForce knowledge is a plus
What the job involves
- The Business Support Specialist is a pivotal member of the Data & Info Tech organizations and will operate as the main point of contact for Sales, Partners, and Customer Success employees
- You'll be responsible for resolving or elevating all internal business systems and process inquiries
- You'll work cross-functionally with BizOps, Billing, Finance, as well as with R&D to coordinate and drive the resolution of both technical and procedural issues
- In addition, you will be continuously improving processes to minimize repeating issues
- Act as a primary point of contact to sales, customer success, and partners
- Resolve/elevate all internal system-related issues, such as Salesforce
- Create processes/policies where applicable
- Document and maintain all processes into the team’s KB
- Have a great understanding of the organization, and direct requesters to the right resource as fast as possible
- Challenge every ad-hoc solution, and pursue the relevant teams to implement permanent solutions
- Adhere to the team’s KPIs, from SLOs to all quality of work measurements
Our take
Monday.com is a customisable work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations for organisations of all sizes. The code-free platform adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space.
The company’s products are gaining increasing popularity with customers seeking ways to manage employees who are increasingly working from home. Within the collaboration tools market, Monday.com hopes to position itself as the ever-powerful and smart go-to place to get an overview of everything that’s happening in teams, with low chat noise and no need for technical knowledge to gain understanding. It's been picked up by over 150,000 companies worldwide including household brands such as Coca Cola, hulu and Universal Music Group.
Monday went public in 2021 at a valuation of about $2 billion and its revenue and subscription base has continued to grow despite economic headwinds in the overall tech sector. Long term, the founders believe they can grow the company to a secure No. 1 spot. They plan to do this by capitalising on the growing uptake of remote working and no-code customisation over the next decade.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2019
$150m
SERIES D
Jul 2018
$50m
SERIES C
Total funding: $234.1m
Company benefits
- Equity benefits
- Wellness benefits
- Pet-friendly office
- Work from home opportunities
- Health insurance
Company values
- Transparency
- Impact
- Data-driven
- Ownership
- Inclusivity
- Accountability
Company HQ
London
Articles
Leadership
Roy Mann
(Co-CEO)Previously CTO at Wix and two-time former CEO of internet startups.
Eran Zinman
(Co-CEO)Founded Conduit Mobile, and has extensive software development experience.
Salary benchmarks
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