Customer Success Lead, Cozero
+ Virtual Stock Option Plan (VSOP)
Carbon accounting & climate management solution
Job no longer available
Carbon accounting & climate management solution
21-100 employees
Job no longer available
+ Virtual Stock Option Plan (VSOP)
21-100 employees
Company mission
To enable companies to effectively decarbonize and transform their business sustainably in light of financial implications.
Role
Who you are
- If you are excited about scaling a high-growth SaaS company, working with enterprise clients, and making a tangible impact in the fight against climate change, we’d love to hear from you!
- You have proven experience in leading Customer Success team within a growing SaaS company (Growing early stage funded start up, ideally Series A Stage), with a strong track record of driving customer engagement, retention, and revenue expansion
- You have experience, managing complex B2B relationships and working closely with enterprise clients
- You enjoy managing multiple customers, supporting them in their needs, managing their expectations, and meeting deadlines, all while ensuring a seamless and positive experience
- Your strong communication skills enable you to clearly explain complex topics, provide strategic guidance, and navigate various stakeholders (e.g., C-level executives, sustainability teams, and internal product teams)
- You are fluent in German (C1 or native) and English, ensuring seamless communication with our enterprise customers
- Most of all, you care deeply about climate action and want to contribute your skills to create real impact
- Bonus if you also bring knowledge of carbon accounting standards (CCF & PCF), compliance frameworks (GHG Protocol, GLEC), and EU regulatory requirements (CSRD, SFRD, EU Taxonomy, etc.) or experience developing net-zero strategies, climate transition plans, and carbon reduction measures
What the job involves
- Want to be part of one of Europe's fastest growing climate tech startups? We are looking for a passionate Customer Success Lead to help us transform every company into a sustainable business
- This is a high-impact role with critical responsibility and influence on our product and overall venture development
- As a Customer Success Lead, you will be responsible for building and leading a high-performing customer success function, ensuring the long-term satisfaction, retention, and growth of our enterprise customers
- With a hands-on approach, you lead the team of Sustainability Success Managers who engage directly with key stakeholders, supporting them in their climate journey by managing complex B2B relationships, defining climate objectives, and helping them leverage our platform to drive meaningful carbon reductions across their value chain
- Build, lead, and scale our Customer Success function, ensuring the long-term success of our enterprise customers
- Develop and implement strategies to drive adoption, retention, and expansion of our SaaS platform
- Define and track key customer success metrics, ensuring continuous improvement in customer satisfaction and retention
- Develop and implement scalable CS processes for onboarding, health scoring, and expansion to enhance customer engagement and growth
- Further build and scale the Customer Success team by hiring and developing different roles as needed
- Own and manage complex B2B relationships with enterprise clients, acting as their primary point of contact
- Lead customer onboarding, ensuring a smooth and effective implementation of our platform
- Gather and analyze customer feedback to drive product enhancements and improve customer experience
- Develop strategies to actively increase customer retention, ensuring long-term partnerships with our enterprise clients
- Build strong, long-term customer relationships and partnerships, ensuring customers derive maximum value from our platform
- Maintain clear, goal-oriented communication to understand customer needs and articulate value effectively
- Ability to simplify complex concepts and present them in a way that is customer-centric and actionable
Our take
Climate change and conflicts continue to challenge energy companies, leading to an unprecedented demand for more commitment to renewable raw materials from all stakeholders. For companies, this means it is now no longer a luxury to save CO2 emissions where possible.
Cozero is a software company that creates products to fit that need. The startup was founded to enable companies to effectively decarbonise. It differentiates itself from competitors by framing these CO2 savings in the language of business - each measure details CO2 saved per Euro invested.
With over 70 enterprise customers, the company's next steps will involve accelerating its international expansion and advancing its Climate ERP solution. Having already helped cut Vodafone's media carbon footprint by a third, the company is well set for even greater success as it continues to grow.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2024
$7.4m
SERIES A
Total funding: $7.4m
Company benefits
- VSOP: As a valued team member, you'll have the opportunity to join our VSOP pool, allowing you to share in the company's financial success
- 27 days of vacation: We offer 27 days of paid time off on top of national holidays, no matter where you are based
- Flexible working hours: Trust is the backbone of our culture, so you have the autonomy to set your own work hours. We recognize that work-life balance varies for each individual, so you are encouraged to adjust your schedule to suit your personal needs, whether that's spending time with family or focusing on your health and well-being
- Learning budget: You will have a budget of EUR 500 per year to allocate towards any learning and development activities of your choice. You have the freedom to select whatever you believe is best for your growth
- Work from home budget: You will receive a one-off payment of EUR 500 to purchase any equipment you need for your remote office. We provide you with a Mac
- Work from anywhere: We fully embrace remote work and its flexibility. However, we must adhere to the tax regulations specific to each country
- In-person Gatherings: There's nothing like in-person connections to boost team spirit. That's why we organize two types of gatherings: company-wide events twice a year and team-focused meetups twice a year
Company HQ
Prenzlauer Berg, Berlin, Germany
Leadership
Fabian Schwarzer
(Co-Founder & COO)Previously a Senior Consultant at Roland Berger.
Helen Tacke
(Co-Founder & CEO)Preciously a Partner at a family office investment fund. Also previously Co-founded VEECEE, a networking platform for Venture Capitalists.
Salary benchmarks
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