Provider Success Account Manager, Sesame
Healthcare marketplace platform
Be an early applicant
Healthcare marketplace platform
101-200 employees
Be an early applicant
101-200 employees
Company mission
Sesame's mission is to provide access to convenient, high-quality, full-scope medical care at affordable self-pay prices - without insurance.
Role
Who you are
- We’re looking for an analytical, personable and meticulously organized team player with a demonstrated interest in healthcare, tech, or consumer businesses
- . The ideal candidate for this role is up for a challenge, loves starting from scratch, and is hungry to join an early stage company poised to grow quickly
- 1-4 years of experience in a sales, account management, customer service, or similar client-facing role
- Previous experience in consulting and/or healthcare fields preferred
- Excellent communication skills
- Strong analytical skills with attention to detail
- Ability to develop and standardize operational processes from scratch with an eye towards constantly improving efficiency
- Comfortable with technology and able to learn new systems quickly
- Ability to work collaboratively and work in a cross-functional capacity
- Highly self-motivated and able to prioritize and manage multiple tasks with varying deadlines
- You care about making seeing a doctor easier and more wallet-friendly for everyone
What the job involves
- You will be responsible for helping us hit the ground running on launch and as an early hire, you'll also get a front row seat to the action
- Serve as the main point of contact between Sesame and its doctors, affiliates, partners, or any other account working closely with the Provider Success team to address issues and updates in a timely manner
- Establish a trusted relationship with Sesame affiliated doctors and other partners, managing their experience as they move through the engagement lifecycle (from signing up, to seeing patients, to managing prescriptions and follow-ups)
- Own provider credentialing, onboarding, and support – including identifying and implementing improvements where possible (e.g., creating new onboarding content as new features are released)
- Collaborate with product team, acting as a liaison to deliver feedback from Sesame-affiliated doctors and help push the product forward
- Support strategic initiatives and engagement as needed
Our take
Sesame is a healthcare marketplace that allows patients to search, compare, and book appointments - both in-person and online - in one place, while also allowing healthcare providers to get paid in cash, rather than going through the bureaucracy of insurance company dealings.
Sesame’s marketplace has been getting plenty of praise as well as capital investment, and it’s easy to see why. The American healthcare landscape has long been a bone of contention, so allowing consumers the opportunity to shop around is a good idea. The fact that Sesame users don’t have to be paying subscribers to the platform, but can get benefits by being one, is also a great touch.
It’ll be interesting to see how things work out in the long run for the company. While there’s little doubt that Sesame works for the patient, this kind of marketplace always seems to become somewhat unpopular with the businesses it hosts – Booking.com and Uber Eats are examples of this.
For the time being though, it’s proving popular with both sets of end users and working for a good cause. Having received funding from GV (formerly Google Venture), it looks set to grow quite a bit over the next few years.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2022
$27m
SERIES B
Apr 2021
$24m
LATE VC
Total funding: $76.1m
Company benefits
- Flexible vacation policy
- A fun and international work environment with teams across the US (New York, Boston, Miami) and Europe
- Comprehensive health care coverage options
Company HQ
Canal Street, New York, NY
Leadership
David Goldhill
(Co-founder & CEO)Served as President and CEO of the Game Show Network, President of TV at Universal Studios, and founded and was CEO of INTH, and CFO of Act III Communications. Also an author, and Chair of The Leapfrog Group.
Michael Hernandez
(Co-founder & President)Spent 5 years as Engagement Manager at McKinsey & Co. Previous Advisor to The White House Office of Management and Budget, Brookings Institution, and the State of Massachusetts on health reform legislation and implementation.
John Fontein
(Co-founder)Former Associate at Goldman Sachs and worked VP and GM roles at GoEuro. Previously founded and sold his music production company, Relabel.
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