Director of Client Services, Later
$150-180k
OTE
Social media marketing scheduling platform
Open for applications
Social media marketing scheduling platform
1001+ employees
Open for applications
$150-180k
OTE
1001+ employees
Company mission
To build the world’s first Social Revenue Platform.
Role
Who you are
- Later is looking for a Director, Client Services to elevate how we deliver influencer marketing campaigns for some of the world’s leading brands
- This role is not just about managing accounts — it’s about shaping the systems, people, and processes that enable best-in-class delivery at scale
- As a senior leader, you’ll oversee a team of Account Leads and client-facing specialists, driving operational excellence, campaign quality, and client outcomes
- You’ll ensure every campaign is delivered with precision and impact, while building the internal infrastructure and talent needed for long-term growth
- This role is equal parts strategist, operator, and coach — and is central to Later’s ability to deliver predictable, measurable ROI in the creator economy
- 7+ years of experience in client services, influencer marketing, or digital operations, with direct leadership of client-facing teams
- Proven success managing enterprise accounts, delivering measurable ROI, and maintaining long-term client satisfaction
- Strong ability to balance team needs with business priorities, allocating resources effectively in high-growth contexts
- Experience building and implementing scalable processes and workflows that drive efficiency without sacrificing creativity
- Demonstrated success in talent development — recruiting, mentoring, and elevating high-performing teams
- A systems mindset with the ability to connect operational details to strategic business outcomes
- Excellent executive communication skills and the ability to influence cross-functional stakeholders
- You consistently deliver results that drive measurable business impact, even in ambiguity
- You are customer and creator obsessed, building trust by connecting solutions to long-term growth
- You bring innate curiosity, challenging assumptions, applying new learnings, and driving continuous improvement
- You succeed together, removing roadblocks and elevating your team while fostering resilience under pressure
- You practice fearless honesty, holding yourself and others accountable through transparency and constructive feedback
What the job involves
- Lead a team of Account Leads to deliver flawless campaigns across a portfolio of enterprise clients
- Monitor and manage team bandwidth, ensuring balanced resourcing and sustainable high performance
- Embed a culture of accountability through structured internal meetings, clear performance expectations, and consistent communication
- Quality Control & Business Performance
- Own the quality bar for all campaign deliverables — from activation briefs to final reports
- Review and approve key client materials, providing strategic insights that elevate outcomes
- Oversee campaign KPIs, flag risks early, and guide teams in optimizing performance
- Partner with Sales and Strategy during presale to validate scopes, timelines, and deliverables — ensuring commitments align with internal capacity and standards
- Process Development & Operational Excellence
- Identify and implement workflow improvements that reduce friction while maintaining creative excellence
- Partner with Customer Operations, Revenue Operations, and Product to roll out scalable systems that support high-quality delivery
- Establish playbooks and best practices that raise the bar for service delivery across the org
- Team Growth & Talent Development
- Recruit, onboard, and mentor top talent for the Services team
- Provide structured coaching, real-time feedback, and professional development opportunities
- Model proactive, strategic client service and set clear expectations for performance at every level
- Cross-Functional & Strategic Collaboration
- Partner with Sales, Strategy, Operations, and Creator Partnerships to ensure cohesive client engagement
- Contribute to company-wide planning by aligning Services delivery with broader business objectives
- Collaborate with leadership to evolve Later’s approach to client engagement and retention
- Creator Economy Leadership
- Act as a thought leader on creator economy trends, platform shifts, and cultural insights
- Educate internal teams and clients on best practices, embedding innovation and strategic POVs into every campaign
Our take
Platforms like Instagram, Pinterest, and TikTok have become indispensable for businesses of all sizes, shaping their marketing strategies and driving success. Later specializes in assisting customers in navigating these channels. Offering a visually oriented suite of tools, the marketing platform enables marketing managers to schedule, analyze, and track sales from their content effectively.
Focusing on small businesses, Later is doubling down on its strategy, aiming to provide additional products tailored for marketers at these enterprises while expanding its geographic reach. This expansion of product capabilities not only caters to the evolving needs of small businesses but also helps Later mitigate platform risk from social media companies mimicking its services. Partnerships with platforms like TikTok and Instagram, featuring post scheduling, analytics, and conversation tools, showcase Later's commitment to innovation and staying ahead in the competitive landscape.
In a significant development, Later recently merged with Mavrck to become one single brand under the name Later. The unified entity brings together its flagship products to drive traffic and revenue from platforms like Instagram and TikTok. This move aims to enhance user experience, drive engagement, and allow brands and creatives to achieve their social marketing and revenue goals effectively.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2015
$1.2m
SEED
Dec 2014
$1.3m
SEED
Total funding: $3.8m
Company benefits
- Flexible Paid Time Off
- Hybrid Work Environment
- Competitive Healthcare Benefits
- Stock Options
- Learning & Development Opportunities
Company HQ
Chinatown, Vancouver, BC
Leadership
Roger Patterson
(Co-Founder)Serial entrepreneur and Software Engineer, Roger has also co-founded Launch Academy, a non-profit grass-roots startup incubator, gaming company, Flock & Swarm Mobility and automated business intelligence company, Datacomb Data Services.
Ian Mackinn
(Co-Founder & CTO)Ian has had a hand in building enterprise-scale software products over a successful career at Google, SAP and Pulse Energy. Ian co-founded Placeling and was the Technical Lead at the mapping startup, Mapdash.
Cindy Chen
(Co-Founder)A design expert, Cindy has worked as Product Designer at Thinkific and as a Design Lead at Momentus Software.
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