Account Executive, Acquired
Payments & banking solutions
Open for applications
Payments & banking solutions
21-100 employees
Open for applications
21-100 employees
Company mission
To become a fundamental part of the payments infrastructure for recurring and digital commerce globally and to be remembered for helping to make our customers successful.
Role
Who you are
- We are looking for an Account Executive with experience in managing accounts within the eCommerce, Digital Payments or SaaS industry
- You have at least 2+ years of experience in Account Executive or Service Management within the eCommerce/ Digital Payments/ SaaS industry
- Proven experience growing accounts (revenue and retention)
- Deep knowledge of Excel and other data tools to run account analysis
- Strong communication, negotiation and interpersonal skills. Adept at managing stakeholders at multiple levels in a client organisation across functional disciplines
- Organisation skills with strong project focus, experience deploying large-scale and complex payments integrations with large to mid-market companies
- You are excellent at presenting to technical and non-technical stakeholders
- Natural curiosity and thrive on understanding your customers’ strategy and ambition, as well as the motivations of individual stakeholders, while at the same time being sufficiently assertive to drive efficient adoption and activation of services
- Problem-solving, you see perceived obstacles and objections as an opportunity to engage, consult and deliver value
- You have a proven aptitude for learning new technologies and understanding how to utilise them in a customer-facing environment
- You are confident and motivated to creatively tackle problems, self-learns, and the ability to pivot and adapt quickly to change in a fast-paced environment
What the job involves
- At Acquired.com, our Operations team are responsible for solutions design, integration, onboarding and ongoing management of our key customers. You’ll join a tight-knit team that play a central role in our focus on driving customer advocacy and maximising revenue
- Our expertise means we build long-term strategic relationships fuelled by scalable solutions to empower our customers to drive their own businesses
- You’ll analyse complex data to mine for insights to empower our clients to uncover new revenue streams and maximise conversion rates
- We need a creative and resourceful collaborator who will actively listen to problems and then accelerate the team towards success
- In return, we promise that you will become part of an incredible culture with a team that will support you and help you to succeed. Your development is so important to us and with a tailored learning program, we will ensure you grow with Acquired.com
- Develop and nurture strong, lasting relationships with a portfolio of c20, small to medium high-growth Enterprise clients
- Act as the primary point of contact for all queries, requests, and issues, taking ownership for timely resolution and providing guidance
- Support Account Manager’s with the management of their accounts and gain exposure to solving more complex queries
- Deliver and exceed monthly, quarterly and yearly profit and revenue growth targets
- Deep understanding of your customer’s Business Model, Growth, Product Proposition, and Go-to-Market Strategy. You’ll develop insight into the challenges and KPIs of your customer key stakeholders
- Identify opportunities for upselling and cross-selling additional payments products and services
- Develop a deep understanding of our product, services, and technology. Act as a customer champion and share expertise, insights, new features, updates and industry best practices. Provide training to customers on aspects of our systems and platforms
- Prepare and lead Quarterly Business Reviews with key customers to share account performance metrics and provide expert consultation to drive customer success
- Attend and support the preparation and post-meeting actions of the Account Manager’s Quarterly Business Reviews with the top-tier accounts
- Use your knowledge of Excel and other statistical and data analysis tools to uncover trends in account performance
- Proactively run Daily, Weekly, Monthly and Quarterly reports, and provide accurate forecasting and revenue updates
- Advocate for the customer and work closely with internal teams including Technical Integrations, Product Management, Commercial and Finance to meet and maintain optimal service levels and to articulate value throughout the sales-to-service journey. Liaise with our 3rd party providers including our banking and card-acquiring partners to resolve customer queries
- Develop and optimise workflows and processes together with your team members
- Share knowledge with your team, take ownership of projects and constantly develop your market and payments knowledge
- Build and maintain great working relationships across the organisation to accelerate company growth
Salary benchmarks
Our take
Acquired.com makes it easier for businesses to set up, integrate and optimise payment and banking processes on their own tech stacks. The company is a part of Quint Group, which operates a number of fast-growth fintech businesses globally, including Monevo and MoneyGuru.
Launched in 2016, Acquired.com has been growing quickly, winning high-profile customers and partners including Rangers Football Club, Barclaycard, and the Bitcoin Store. Though its core product offering seems quite similar to that of many fintech service providers, Acquired attributes its success to a human-centric, consultative approach – an increasingly rare thing in the tech space.
Perhaps one of the most impressive things about Acquired.com, or Quint Group as a whole, is how it continues to scale and expand into a number of markets across the world without any major capital investment.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
48% employee growth in 12 months
Company
Funding (1 round)
Oct 2024
$5.1m
EARLY VC
Total funding: $5.1m
Company values
- Integrity: We are open, transparent and honest with our people, customers and partners. We treat everyone fairly and with respect to deliver positive outcomes. We value the communities we work in and positively support their development
- Passion: We are passionate about our products, our people and our customers; we have the drive and determination to deliver exceptional results for all
- Innovation: We continually innovate, encouraging new ideas and progressive thinking to ensure we deliver market-leading solutions for customers and to enable us to deal with the challenges we face
- Excellence: We aspire to be excellent in all we do. With a strong desire to win, we consistently work to deliver exceptional technology, service and results
Company HQ
Marylebone, London, UK
Articles
Leadership
Greg Cox
(Founder & CEO)Alongside Acquired, they are the co-founder of Quint Group where they serve as group CEO. They are also the Group CEO of Monevo, Infinian, Credito, and moneyguru.com.
Anuj Bhatnagar
(CFO)They are also the CFO of Quint Group, moneyguru.com, Monevo, and Infinian.
Matthew Whetton
(CTO)Previously the CTO at Oakbrook. Prior to that, they were the CTO at Salary Finance, and a Contract Software Architect/Developer at First Response Finance.
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