Customer Success Content Manager, Grammarly
Coda
$119-156.8k
OTE
Canada: $108,000 – $128,300 OTE/year (CAD) The commission portion for this role will be 20% of the On-Target Earning (OTE).
AI-powered writing assistant
Be an early applicant
AI-powered writing assistant
1001+ employees
Be an early applicant
$119-156.8k
OTE
Canada: $108,000 – $128,300 OTE/year (CAD) The commission portion for this role will be 20% of the On-Target Earning (OTE).
1001+ employees
Company mission
Grammarly's mission is to improve lives by improving communication.
Role
Who you are
- Have 4+ years of experience in Customer Success, Customer Marketing, Lifecycle Marketing, or a similar role in a SaaS environment
- Thrive in a data-driven environment and are comfortable using product usage data to guide decision-making and strategy
- Are a strong communicator with experience creating customer-facing content (e.g., emails, training materials, webinars)
- Are passionate about helping customers succeed and scaling that impact through digital strategies
- Are highly collaborative, working cross-functionally with CS, Product, and Marketing to build and launch effective customer programs
- Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments
- Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable
- Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust
What the job involves
- To achieve our ambitious goals, we’re looking for a Customer Success Content Manager to join our Customer Success Team. This role will help scale how we support and engage with our Enterprise customers. This is a strategic, high-leverage role focused on creating scalable programs, digital touchpoints, and self-serve resources that empower our users to succeed without a dedicated CSM
- Unlike traditional CSM roles, this position does not own a book of business. Instead, you’ll work across all Enterprise accounts, driving customer adoption and value through targeted digital experiences and lifecycle programs
- Design and deliver 1:many enablement such as training sessions, onboarding webinars, and self-service resources to help users adopt Coda quickly and effectively
- Develop digital engagement strategies using product usage and customer health data to trigger the right messages at the right time across the user journey
- Own the creation and execution of digital content—email campaigns, in-app messaging, help center content, guides, and webinars—that drive awareness, adoption, and retention
- Build scalable success playbooks and automated workflows to support each stage of the customer lifecycle, from onboarding to expansion
- Partner with Customer Success, Product, Marketing, and Data teams to align content and digital programs with strategic business goals
- Continuously measure and optimize the performance of digital initiatives to improve user engagement and value realization at scale
Our take
From professional writing to everyday correspondence, effective communication is critical. Grammarly is an AI-powered writing assistant that helps people write clearly and without mistakes, checking spelling, grammar, and other potential pitfalls.
Grammarly was originally launched as a subscription service for students, although the platform has moved into the mainstream in the last decade. It went freemium in 2015 and now works across more than 500,000 applications and websites including email clients, enterprise software, and word processors. Paid tiers give users more tools beyond grammar and spelling checks to include things like word choice, sentence rewrites, tone adjustments, fluency, and formality level.
The company has been profitable since the beginning and now has a valuation of more than $13 billion, placing it among the 10 most valuable startups in the US. The AI writing assistant space is heating up, and Grammarly is hoping to defend its positions against offerings including Scalenut, Ginger and Microsoft's Editor by the release of its SDK, making it far easier to integrate Grammarly into other applications. So far this has been used in over 4,000 products and earned excellent ratings and increased user numbers of Grammarly's service.
Steph
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2021
$200m
LATE VC
Oct 2019
$90m
LATE VC
Total funding: $400m
Company benefits
- Support for professional development with training, coaching, and regular feedback
- Global, local, and team-specific events and programs
- Catered lunches
- Gym and recreation stipends
- Admission discounts
- Work from home opportunities
- Medical, dental, vision, financial, and other benefits, as well as equity
- Support to set up a home office
- Ample and defined time off
- 401(k) matching
Company HQ
Financial District, San Francisco, CA
Leadership
Alex Shevchenko
(Board Member)Studied at Vienna's International University before receiving an MBA from the University of Toronto. Co-founded MyDropBox.com in 2006. The company was bought by Blackboard Inc. three years later. Co-founded Grammarly in 2009.
Max Lytvyn
(Head of Revenue & Board Member)Studied for an MBA at Vanderbilt University before joining Blacboard Inc. as Director of Product Strategy in 2007. Was General Manager and then Partner at Sciworth Labs from 2004 to 2013. Was a Board Member at Uniweb and invested in farmland investment platform FarmTogether.
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