Senior Customer Success Manager, Paubox

• 4+ years as a CSM in B2B SaaS (or equivalent account management experience)
• Passion for helping customers succeed
• Experience running business reviews with C-level executives
• Exceptional communication and presentation skills
• Quick learner with a knack for supporting and positioning technical products
• Customer-centric, collaborative, organized, and highly responsive
• A true team player who thrives in a fast-paced, dynamic environment
• Bachelor’s degree or equivalent experience
• The ideal candidate for this role will be someone who thrives in a fast-paced and ever-changing environment, and is passionate about helping our customers succeed

Desirable

• The Senior CSM plays a critical role in ensuring our customers have an exceptional customer experience with Paubox
• Successful CSM: Drive renewals and identify expansion opportunities
• Customer Champion: Gather customer feedback and deliver an exceptional experience aligned with the customers’ desired outcomes
• Drive Adoption: Work with customers to identify and develop appropriate use cases for our Paubox Marketing and Paubox Email API customers
• Relationship Builder: Own relationships with select customers, ensuring they get maximum value from Paubox
• Collaborative Partner: Work closely with other CSMs to improve processes and elevate the team and overall customer experience
• How You’ll Measure Up:
• Renewals of managed customer accounts
• Identification of expansion opportunities
• Customer product adoption (Paubox Marketing, Paubox Email API customers)
• Regular engagement with managed customers