Account Manager, Conductor
Search & content intelligence platform
Be an early applicant
Search & content intelligence platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To transform marketing into a force for improving people’s lives.
Role
Who you are
- A minimum of 2 years of experience in a SaaS B2B Account Management, Sales, or Customer Success role in a corporate setting
- Must be fluent in English and German (written and spoken)
- Ability to come into our Berlin office on a hybrid set up
- BS/BA degree desired; or equivalent combination of education and experience
- Tech savvy with an agility to learn about our platform, and the ability to “talk the talk” about web-based technologies
- Proficiency working Salesforce or other CRM and sales enablement tools required
- Demonstrated account planning and account management capability – aligning client strategy and desired outcomes with Conductors' solutions to drive deep and long-lasting revenue relationships with clients
- Knowledgeable of industry trends, companies, technology, and displays passion for Digital Marketing
- Outstanding written and verbal communication skills (including presentations), capable of conveying issues clearly, making points concisely and ensuring successful overall communication channels
- Ability to interact and communicate effectively with all levels of management including senior executive level
- Listening and interpersonal skills with a high degree of approachability
- Strong team player with proven ability to work across many departments to solve problems and achieve results and make sound decisions
- Understanding of complex sales cycles, including discovery, objection handling, proposal building, negotiation, procurement, contract review and closing
- Proven history of attaining sales/retention targets for enterprise software solutions
- Ability to travel (10%+) to meet clients in order to support Account Reviews and on-site efforts to ensure client adoption and use of the Conductor platform
What the job involves
- Conductor is looking for an Account Manager (level II) to own the relationship between Conductor and our enterprise customers’ key stakeholders. In this role, you will be responsible for renewing and growing Conductor’s existing enterprise customers.
- This role works in partnership with Customer Success, Professional Services, Sales, Marketing, and Pre-Sales.
- The candidate will be a high impact individual capable of working cross-functionally to continuously drive improvements to customers’ success metrics, grow revenue from assigned accounts, ensure exceptional customer experiences, and facilitate knowledge exchange between customers and Conductor team members.
- Successful candidates must have a strong work ethic and the desire to not only meet net retention targets but to exceed them
- Act as the business owner of assigned accounts; Define and implement a clear vision and business plan for your accounts to drive net retention
- Collaborate with Customer Success Manager on customer lifecycle activities with a focus on executive engagement. Identify and remediate churn risk throughout the entirety of the customer lifecycle
- Understand and anticipate clients’ business needs to drive the success and growth of accounts
- Identify executive sponsors, establish strategic alignment between customers’ objectives and Conductor’s solutions, and develop a long-term strategy to address their strategic outcomes and drive results
- Act as an advocate for clients internally while working across many departments to solve problems and achieve results, collaborating with Customer Success, Customer Support, Professional Services and Engineering to ensure an exceptional customer experience
- Assist customers with challenges and problems, converting them into sales opportunities when possible
- Confidently convey Conductors value proposition clearly and persuasively to a variety of different audiences, including C-Level executives
- Negotiate contract renewals and expansion opportunities
- Maintain account and opportunity forecasting within our internal CRM
- Maintain a strong level of knowledge of the complete capabilities of Conductor’s products and of Conductor’s internal operational processes
- Prepare business reviews, proposals, demos, investment summaries, and contracts; completing Account Reviews quarterly with primary contacts and stakeholders
- Maintain an understanding of assigned customers’ platform adoption and utilization trends
- Work as a team player by contributing, learning, and sharing new knowledge
Our take
The internet is increasingly becoming a walled garden, with content and vital market intelligence hidden away on social media sites, gaming environments and apps. And with increasing regulaion in the data protection space such as GDPR, it can be harder for marketing teams to gain insight into what potential customers exist, and what they want.
Conductor exists to change that. Taking advantage of the power of search ("No one ever lies to a search engine", in the words of the company's CEO and co-founder), it utilises data from search traffic to help marketing teams build more effective campaigns. Able to help optimize search results, track keyword rankings and measure performance, it has led to doubling the rate of conversions and site traffic among its customer base, which includes the likes of Citibank, athenahealth and Canon.
With a record of substantial funding and growing revenue from its customer base, Conductor is continuing to invest in its technology, making strategic acquisitions to help it expand. For instance its acquisition of ContentKing allowed it to add real-time website auditing and monitoring to its platform, and its 2023 acquisition of Searchmetrics is aimed at accelerating its growth in Europe. As the SEO space enters a period of consolodation it seems that Conductor is well positioned to remain at the top of the search results.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Nov 2021
$150m
LATE VC
Oct 2017
$7m
SERIES D
Total funding: $216.6m
Company benefits
- Child Care & Parental Leave Benefits
- Health Insurance & Wellness Benefits
- Perks & Discounts
- Professional Development Benefits
- Retirement and Stock Option Benefits
- Vacation & Time Off Benefits
Company values
- Collaboration
- Excellence
- Growth
- Communication
- Impact
Company HQ
Midtown South, New York, NY
Articles
Leadership
Seth Besmertnik
(CEO)Previously CEO of LinkExperts (market leader in link building for Fortune 500 brands).
Jeremy Duboys
(Founder)With a BA in Media Studies, they went onto become a Founder for many companies such as Professional Taste Printing, Prinly/All Business Cards and most recently RxGo.com/Medication Discount Card LLC.
People progressing
Joined as a Strategic Account Manager. Promoted to Account Director after 1.5 years, and then promoted to Senior Director after 2.5 years. They are the Senior Director of EMEA since October 2017.
Joined as a Customer Success Manager. Promoted to Senior Customer Success Manager after 1 year. Then promoted again to Director of Customer Experience after 1.5 years. They are the Senior Director of Customer Success and Solutions EMEA since February 2020.
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