Customer Success Manager, Datarade
CSM, B2B SaaS
€55-65k
+ Stock options program
More information about location
3-5 days a week in office
Commercial data sharing to power AI
Job no longer available
Commercial data sharing to power AI
21-100 employees
Job no longer available
€55-65k
+ Stock options program
More information about location
3-5 days a week in office
21-100 employees
Company mission
To democratise access to commercial data.
Role
Who you are
- 2+ years of B2B SaaS experience in customer-facing roles such as Customer Success or Account Management
- A proven track record of successfully managing a large customer portfolio and outperforming KPIs (e.g. NRR, RR, CR, NPS)
- Ability to leverage CRM, ticket management, and analytics tools to optimize customer success operations
- Customer-centric mindset and a hands-on entrepreneurial attitude to drive results
- Stellar communicator with fluent written and verbal English in a multicultural business context
- High levels of empathy and emotional intelligence in your daily work with customers
- Ability to motivate clients, foster positive relationships, anticipate challenges, and skillfully address concerns before they impact the customer experience
Desirable
- Affinity for B2B software, technology, and fast-growing international work environments
- Experience with enabling software such as June.so, HubSpot CRM, and customer feedback tools
- Effortless ability to build and expand relationships with US clients based on a deep understanding of individuals and cultural context
What the job involves
- We are looking for an experienced Customer Success Manager to empower our US-based clients (data providers) to market, offer, and sell their data through the Data Commerce Cloud (DCC)
- As we expand our presence in North America, you will be the go-to person for empowering data providers - your knack for understanding businesses will be crucial for driving client onboarding, customer satisfaction, retention, and expansion
- Client success is an integral part of our business model, it is not just a simple post-sales job
- Only if our clients win, we win
- Be the trusted advisor for our data providers in the American market across the entire customer lifecycle
- Maximize customer happiness and retention through ongoing positive relationship management with our clients
- Drive the onboarding process of new data providers and get them deeply invested in the product (DCC)
- Engage and nurture your client portfolio (40-60 accounts) through day-to-day communication to maximize adoption and usage
- Leverage all usage data and analytics tools available to proactively identify upselling opportunities, assure renewals, and prevent churn
- Collaborate and liaise with our internal teams, including product & design to ameliorate our customer's platform experience
- Craft impressive success stories of data providers that we share with our network of clients and prospects
Our take
Data is key to developing AI and to solving the biggest challenges in business, science and society. However, unlike open data, getting access to commercial data can be an arduous task. Datarade is building the economic model and technology to ensure proprietary data gets shared across companies.
If you're a data provider, Datarade's Data Commerce Cloud™ (DCC) ensures you tap into global data demand by listing your products across sales channels. DCC’s sales channel integrations include top data marketplaces like Databricks Marketplace, Google Cloud Analytics Hub, SAP Datasphere, and Datarade’s owned-and-operated marketplace.
Datarade is trusted by some of the world’s largest data providers, including Foursquare, SafeGraph, and Yodlee, and by the biggest data buyer brands, including PayPal, PWC, Amazon, and Atlassian. This impressive list of clients showcases the value of its offering, and suggests a bright furture for the business.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Nov 2019
$1.2m
SEED
Sep 2018
$0.2m
ANGEL
Total funding: $1.4m
Company benefits
- Transparent salary - No bamboozles: All our job postings include a salary range
- Stock options - Everyone participates in our employee stock options program
- 28 paid days-off - Get 28 vacation days per year and public holidays off
- Modern equipment - Choose your own Apple laptop, headphones, screen, keyboard etc.
- Company retros - Get the space to discuss what works well and what we can improve
- Clear goals with OKRs - To create alignment, we define yearly and quarterly OKRs and check-in regularly
- Work from home - No strict office presence policy, just align with your team
- Flexible hours - Choose which working hours are the best for you and your team
- Medical insurance - Needless to mention in Germany, but important for our US transplants :)
- Workation friendly - Need some vitamin D? Work remotely with a workation in Europe
- Team Offsites - We know how to strengthen our team and have fun together
- Central Berlin office - Penthouse office with standing desks, espresso machine, and foosball
- Monthly €125 net inflation bonus - To help our employees maintain their standard of living in light of rising prices
- Travel budget - We provide a monthly mobility budget covering a BVG Deutschlandticket.
Company HQ
Mitte, Berlin, Germany
Leadership
Richard Hoffmann
(Co-Founder & Chief Customer Officer)Also Co-Founder and President at Monda. Previously co-founded and acted as a Sales Partner for Prcs Services. Experience as Sales Executive for ARGO Trade Solutions and in Partner Management for audibene.
Thani Shamsi
(Co-Founder & CEO)Also Co-Founder and CEO at Monda. Previously served as Vice President of Global Strategy and Growth for zeotap and as Manager of FinTech Venture Development for FinLeap.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job