Customer Care specialist, La Vie
€33-35k
+ Equity
Vegetable meat product
Be an early applicant
Vegetable meat product
201-500 employees
Be an early applicant
€33-35k
+ Equity
201-500 employees
Company mission
To evolve people from animal meat to vegetable meat with a big smile on their lips, and fat on their fingertips.
Role
Who you are
- You have a minimum of 1 year of experience in order management and invoicing
- You are very comfortable with numbers and Excel !
- You love pampering your clients and go the extra mile with your swift & qualitative service
- You are strong in building relationships
- You know how to keep your cool in stressful situations
- You have outstanding communication and problem-solving skills
- You thrive in a fast-moving startup environment!
- You are Fluent in French and English
What the job involves
- Main task: Providing a rapid & quality customer service ( target: response within ½ day) : handle custom, transport issues, order issues & volume issues
- Facturation & cash collection : make sure invoice is created in our ERP, solve invoice issues within 2 days, help cash collection with Finance in case of litigation
- Create connection clients (logisticians, Appro) in order to solve problems faster : regular contact & calls, proactive follow up
- Respond to customer KPI’s & compare with own data
- Smoothen the client start : make sure we have the relevant data with sales, provide extra care to first orders
- Control invoices of Logistics and transport. - Log cost controlling ( project) - Price negotiations
Application process
- Start Date: 25 November 2024
- You will have a first video call with HR and a second interview with your future manager, Gabrielle, followed by a business case!
- You were kicking ass in those rounds AND your former N+1s reconfirmed to us what a catch you are? AWESOME! → Welcome to the final round in our office with some bacon tasting and a meetup with our founders!
Our take
The Veganism boom came around the 2010s and is still very prevalent with a huge market for plant-based foods. La Vie is a Paris-based company that develops vegetable meats with two products so far: Vegetable Bacon Lardons and Vegetable Bacon. The company's passion for what it does came from the rise in intensive breeding now amounting to 14.5% of today’s CO2 emissions, 27% land use and 77 billion animals left in pieces in 2021.
The company had a huge win at the end of 2022 announcing its partnership with Burger King. La Vie bacon was rolled out across all UK stores in line with Veganuary. This partnership is said to be ongoing as Burger King hopes to be 50% plant-based by 2030 which is a huge success for La Vie. The company also won ‘Best Plant-Based Bacon in the UK’ at the Plant Based World Expo for the second consecutive year as well as ‘Best Vegan Bacon’ at the PETA UK Vegan Food Awards.
The company raised 25 millions Euros at the beginning of 2022 from Angel Investors including Natalie Portman. In only a short-time the company has been super successful and has established some well-rooted relationships for its product. We’re excited to see where La Vie takes its plant-based love and fun aesthetic next.
Freddie
Company Specialist at Welcome to the Jungle
Insights
22% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2024
$26.3m
EARLY VC
Sep 2023
$1.6m
EARLY VC
Total funding: $54.2m
Company HQ
Mail, Paris, France
Articles
Leadership
Nicolas Schweitzer
(CEO)Previously Founder and CEO of Inclusio, Managing Director of Asia for Oradian and was a EFPA2 Cohort Member.
Vincent Poulichet
(CTO)Extensive research and education in physics / chemical engineering. Most recently as a Postdoctoral Researcher at Ecole normale supérieure.
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