Senior Solutions Architect, Harvey

• Proven experience working with enterprise customers, including navigating complex buying cycles and aligning with multiple stakeholders across legal, IT, and executive teams
• Strong technical acumen and the ability to explain concepts like LLM behavior, security architecture, and API integrations to both technical and non-technical audiences
• Excellent communication skills with a talent for translating between customer needs and internal teams, including Product and Engineering
• Demonstrated ability to work through ambiguity, prioritize effectively, and champion customer outcomes in fast-changing environments
• A collaborative, low-ego approach—you enjoy working across functions, engaging with customers, and unblocking teammates
• Curiosity about generative AI and excitement to learn about emerging technologies and how they apply in highly regulated industries

Desirable

• The Senior Solutions Architect at Harvey.ai is a critical role that bridges the gap between our product team and client-facing teams
• You will be responsible for explaining the technical aspects of Harvey, addressing security and architecture questions, configuring customer accounts, and ensuring seamless integration with our platform
• Your expertise will be instrumental in driving upsell opportunities for additional SKUs and our API offerings
• Collaborate closely with the Go To Market and Customer Success teams to articulate the technical capabilities and benefits of Harvey.ai to prospective and existing clients
• Address and resolve customer queries related to security, architecture, AI technology, and platform integration
• Lead the setup and configuration of customer accounts, including Single Sign-On (SSO) and other authentication mechanisms
• Work directly with customers to understand their requirements, design solutions, and ensure successful deployment of the Harvey.ai platform
• Assist in the identification and pursuit of upsell opportunities, particularly around additional SKUs and API capabilities
• Serve as a technical advisor during the sales process, providing guidance on best practices, technical feasibility, and product alignment with customer needs
• Maintain a deep understanding of Harvey.ai’s architecture, security standards, and AI capabilities to effectively communicate with both technical and non-technical stakeholders
• Collaborate with the product team to provide feedback and insights based on customer interactions, helping to inform future product development