Implementation Engineer, Finch
$145-160k
+ Equity
2 days a week in office
API for payroll & HR
Job no longer available
API for payroll & HR
101-200 employees
Job no longer available
$145-160k
+ Equity
2 days a week in office
101-200 employees
Company mission
To democratize access to the infrastructure that underpins the employment sector, and unlock much-needed innovations for both employers and employees.
Role
Who you are
- Excellent communication and technical skills to drive improvements to our implementation protocols
- Outstanding customer engagement, instilling confidence across developers, executives and business-teams, while maintaining a calm demeanor to prevent escalations
- Expertise with APIs and scaling processes
- Analytical and methodical problem solving
- Exceptional organization
- Effectively manages competing priorities
- Aligns technical progress with business outcomes without much direction
- Extensive knowledge of Finch’s product and how to best get up and running with Finch's API
What the job involves
- Our Implementation Engineer (IE) team shepherds our customers toward a healthy initial use of Finch's product
- The IE role navigates technical enablement, customer education and helps us scale internal processes & knowledge sharing
- Our IEs are dedicated to delivering a predictable and repeatable experience with opportunities for customization across our strategic customers
- Evolve the technical & business requirements of the implementation experience
- Operationalize new processes to support customer implementation
- Implement workflow design improvements to meet and surpass customer implementation goals
- Establish, track and surpass customer business performance standards
- How do we systemically extract, capture and measure progress to customer business goals?
- How do we scale basic education in a programmatic or one-to-many fashion?
- What is the right balance of technical enablement + teaching new customers how to find the answers on their own?
- Identifying industry or use-case specific tracks to prioritize
- Individual implementation progress and cohort analysis reporting
Our take
HR teams often deal with disparate systems for employee information and payroll that don't line up neatly with one another. This requires a large amount of manual data entry, slowing vital processes down. Finch exists to solve this, providing APIs that allow companies to build a unified process and single dashboard for all a company's HR functions.
Through Finch, HR teams can manage employee benefit contributions, onboard new employees and much more without having to manually pull data from spreadsheets, pdfs and internal servers. Though it isn't the only company tackling this issue, Finch stands out for security features which allow for the data it handles to be encrypted in transit as well as at rest.
The company has raised significant funding which support further product development and the expansion of its team, especially across engineering, product and customer success. As the company is already revenue positive, and the demand for its product is only growing, Finch is well poised for future success.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Jun 2023
$3.5m
LATE VC
Feb 2023
$40m
SERIES B
Total funding: $64.7m
Company benefits
- $1K to build your home office
- 401(k) retirement program
- Equity to full-time teammates
- Stipend for co-working spaces
- $100/month wellness stipend
- Professional development budget
- $600/month stipend for groceries
- Company-wide off-sites twice a year
Company HQ
Panhandle, San Francisco, CA
Leadership
Jeremy Zhang
(Co-Founder & CEO)Studied Electrical Engineering and Economics at Duke University. Was a Y Combinator member in 2020. Worked in R&D at Amazon Robotics, and as an Early Engineer at Smartcar.
Ansel Parikh
(Co-Founder & COO)Studied at NYU Stern School of Business and Y Combinator. Worked as an Equity Research Associate. They are an Investor at Kleiner Perkins and Bond.
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