IT Specialist, Intercom

• College level degree in the relevant field or experience to make up for lack thereof
• You love helping people and working with a team
• Ability to solve hardware and software problems while also implementing/documenting ways or processes to avoid them in the future
• Experience in hosting productivity and communications applications (GSuite, for example) and the ability to train and help employees on their use
• Also experience in the implementation, management, and use of SSO, 2FA, and MDM technology (Okta, Duo, JAMF, etc...) in an enterprise environment
• Lastly, you must possess a wonderful passion for what you do, eager to learn and improve, and excited about technology and the future of the Internet and IT
• With the ambition to be part of the best IT team in the industry

Desirable

• You will be working with a team and be the frontrunner for all end-user support. We are expecting impactful work from a motivated individual that wants the best for oneself and one's team
• You’ll lead our new hire sessions in the office, along with setting up both Apple & Windows devices
• Providing exceptional customer support via our internal ticketing system - we run on Intercom :)
• You will be in charge of account provisioning and de provisioning, onboarding and offboarding processes, and maintaining the stack of applications and their integrations contained within our environment
• Coming up with and documenting processes for how we work and supporting our end-users
• Contributing to the maturity process of the team as a whole while managing your work projects