Software Engineer, Trustpilot
Consumer review website
Be an early applicant
Consumer review website
1001+ employees
Be an early applicant
1001+ employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- Technical Experience: You have at least 3 years of experience in full-stack web development, ideally in large-scale, high-pressure environments
- Operational Maturity: You have experience in productionising, scaling, and maintaining large-scale systems, including automated monitoring and alerting, and Incident Management
- Cloud Native: You possess strong, hands-on experience with AWS, (SQS, Lambda, queuing, and observability)
- Backend Proficiency: Expert-level knowledge of Node.js and TypeScript/JavaScript
- AI Enthusiast: You are passionate about the AI space—whether through commercial work or personal "vibe coding" projects with LLMs and Agentic Engineering
- Critical Thinker: You are vocal, confident in representing technical decisions, and comfortable discussing trade-offs with non-technical teams
- Autonomy: You prefer to work with guidance rather than micromanagement, taking ownership of your tasks from start to finish
What the job involves
- We are looking for a Software Engineer to join our Trust Automation team
- At Trustpilot, "Trust" is the heart of the company, and this department is the front line in keeping our platform safe and reliable for millions of users
- This isn't a "sheltered" role where you just pick up tickets in isolation
- You will join a high-impact, autonomous squad that bridges the gap between engineering and data science, working directly with stakeholders in Legal and Content Integrity to shape how we detect and filter fake reviews and harmful content at scale
- The Automation team is a lean, interactive unit focused on the automated monitoring and enforcement of platform standards
- We manage LLMs, bespoke internal systems, and third-party integrations to support real-time content scanning and continue to build moderation capabilities in-house
- We also leverage AI-assisted coding and Agentic tooling and workflows to speed up our processes, development cycles, and stay informed with changing trends and data
- Full Ownership: Take part in the entire lifecycle of our services, from ideation and technical strategy to deployment and maintenance
- Manage Complex Integrations: Oversee and optimise our mission-critical integration with CheckStep
- In-House Innovation: Help execute the transition from third-party tools to bespoke, in-house AI-driven services
- Stakeholder Collaboration: Actively participate in "free-for-all" project discussions with Legal and Content Integrity agents, challenging requirements when necessary to find the best technical solutions
- Data-Driven Execution: Use our "mountains of data" to drive experiments and break down high-level strategy into actionable technical timelines
Our take
Fuelled by the rise of the consumer voice, Trustpilot began with the vision that a brand's future is trust and transparency powered. Since launch, the site has hosted over 300 million reviews for hundreds of thousands of businesses.
The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. After a successful IPO back in 2021, the company has continued to grow and maintains it status as a trusted tool for consumers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$7.3m
LATE VC
Total funding: $179.2m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company HQ
København K, København
Leadership
Adrian Blair
(CEO)CEO of the company since 2023. Also Co-Founder and Chair at Circl. Former CBO at Cera, CEO at Dext and Global COO of JUST EAT.
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