Senior User Researcher, Glean
Enterprise & Platform
$185-210k
4 days a week in office
AI-based search engine connecting enterprise data
Be an early applicant
AI-based search engine connecting enterprise data
1001+ employees
Be an early applicant
$185-210k
4 days a week in office
1001+ employees
Company mission
To expand human potential to do extraordinary work.
Role
Who you are
- 5–7+ years of User Experience Research (UXR) experience, with a proven track record of shaping B2B or enterprise product strategy
- Deep expertise with IT, admin, and builder personas—specifically researching deployment, governance, and configuration in complex software environments
- Strong systems-thinker capable of navigating multi-stakeholder ecosystems (buyers, admins, end-users, security) to balance competing needs and risk thresholds
- End-to-end impact—ability to connect research on ROI, time-to-value, and adoption directly to shipped product decisions alongside PM, Design, and Engineering
- Mastery of qualitative methods (contextual inquiry, journey mapping, JTBD) combined with strong quantitative research skills (survey design, statistical literacy, and triangulation with behavioral product data)
- Self-directed and scrappy—comfortable scoping, recruiting, and driving research independently in a fast-paced, ambiguous environment
- Nice-to-haves:
- Working knowledge of SQL or a scripting language such as Python or R for exploratory analysis
- Experience with enterprise security, compliance, or governance research, including developer tools, APIs, platform products, or technical setup workflows
- Familiarity with enterprise APIs, MCP, connectors, or integration architecture
- Background in productivity tools, collaboration software, or knowledge management
- Applied AI proficiency: hands-on experience using AI tools across the research lifecycle, with strong judgment about rigor, bias, and reliability
What the job involves
- At Glean, our Enterprise and Platform experiences are foundational to our customers' success. We are looking for an experienced Senior User Researcher to focus on our admin persona—the IT leaders, setup admins, and citizen developers who deploy, configure, govern, and expand Glean within their organizations
- As a dedicated researcher for this high-priority investment area, you will play a critical role in removing deployment friction, improving the sandbox and trial experiences, and shaping the future of agent governance and ROI measurement
- You’ll collaborate closely with members of our product, design, engineering, and GTM teams to integrate research into roadmaps, drive impact from insights, and ensure admins can unlock and prove Glean's value
- This role is part of our Design team, a tight-knit and collaborative group. This is an exciting opportunity for a seasoned researcher who thrives on untangling complex enterprise workflows and helping to grow the team in the future
- Own high-impact research for the Enterprise & Platform area, focusing on admin, IT, and builder experiences
- Conduct mixed-methods research across the product lifecycle—foundational, generative, evaluative, and post-launch
- Help shape critical product areas including admin onboarding, platform setup, governance and permissions, billing and consumption visibility, and ROI reporting
- Generate actionable insights that improve deployment, rollout confidence, adoption, and long-term customer value
- Partner closely with Product, Design, Engineering, Data Science, and cross-functional stakeholders to influence roadmap and execution
- Mentor and enable others to run high-quality evaluative research when appropriate
- Use AI tools thoughtfully across the research workflow while maintaining rigor, sound judgment, and high-quality outputs
Our take
Glean is an intuitive digital assistant which allows employees to search across all their apps and find the information and tools that they need more quickly.
With so many SaaS apps being used by modern day companies, overwhelm and inefficiency inevitably enter the equation. Glean’s search engine is proving popular for how it unifies and centralizes all these distributed tools and data.
It’s been quite a start to life at Glean, having emerged from stealth in 2021, it received a $1B valuation in early 2022, thus achieving unicorn status. Since then, the company has gone on to raise substantial funding and bring its valuation up to $7.2B in 2025. With this impressive growth, its secured some big name customers like Grammarly, databricks, and Rubrik.
That Glean was co-founded by a quartet with senior experience at Google, Microsoft, Uber, and Facebook stands the company in good stead. However, it’s the fact that its search engine is solving a new, but very real problem in the workplace that’s seen its popularity surge so quickly, which it’s likely to continue to do in the future. And its adaptability to include new AI capabilities to its platform, such as generative AI, has Glean well set to see further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2025
$150m
SERIES F
Sep 2024
$260m
SERIES E
Total funding: $805m
Company HQ
Evergreen Park, Palo Alto, CA
Leadership
Arvind Jain
(Co-Founder & CEO)Former Engineer at Google and Microsoft. Arvind is also the co-founder of high growth startup Rubrik, which delivers data security and operational resilience for enterprises.
TR Vishwanath
(Co-Founder & CTO)Before co-founding Glean, TR was a Principal Software Engineer at Facebook after spending eight years at Microsoft as a Software Design Engineer, then Principal Development Lead.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 94 more jobs at Glean