Account Manager, FareHarbor
Canada, French
$58.6-88k
Booking solutions for tour operators
Be an early applicant
Booking solutions for tour operators
501-1000 employees
Be an early applicant
$58.6-88k
501-1000 employees
Company mission
To make experiences better for everyone.
Role
Who you are
- We are looking for a supreme problem solver and creative person who can work freely and strategically to foster our clients’ growth!
- Account Management experience
- A strong collaborator and a team player eager to contribute to the success of FareHarbor
- Fluency in French required; familiarity with the Québécois dialect strongly preferred
- Travel experience in Canada preferred but not required
- Routinely demonstrates FareHarbor values
- Proven ability to keep organized and prioritize workload
- Excellent time management skills
- Analytical skills and ability to problem-solve with and without the input and guidance of others
- Ability to synthesize information and provide clear direction and/or examples
- Comfortable suggesting changes and offering solutions to reach FareHarbor and client goals
- Must hold a valid passport to enable travel for on-site visits and Meetups
What the job involves
- As an Account Manager, Canada your entire directive is to optimize the FareHarbor client experience
- This position oversees working with a portfolio of roughly 100 mid-market accounts, 80-90% of which will be made up of clients based in Canada
- This role will be a combination of addressing inbound requests to improve the online booking experience for FareHarbor partners and strategically suggesting changes to promote client success and revenue growth
- Build and maintain existing client relationships to ensure adoption and retention with the FareHarbor platform
- Proactively and strategically target clients with large opportunities for growth
- Learn about the unique demands and nuances of working with clients in Canada
- Provide feedback to help FareHarbor refine and implement a winning strategy for supporting and growing this sub-region of NORAM
- Collaborate with Canada based AEs to ensure smooth handoff and expansion in the Canadian Market
- Be a team player and enjoy working in a fast-paced environment while maintaining calm composure working under high-pressure situations
- Provide project management and oversight of a project to ensure implementation and completion. Track and report the results
- Effectively manage time and productivity to ensure accounts with the most opportunity and retained booking fees are prioritized
- Become an expert on FareHarbor to handle unique problems that face clients with their online bookings and reservation management
- Recognize the differences between FareHarbor and other online booking platforms to effectively communicate with clients
- Become well versed in online booking trends in the tour and activity industry to offer relevant information with clients
- Meet Key Performance Indicators (KPIs):
- Communication expectations require communicating with your accounts on a regular basis to maintain 90% SLA compliance within your portfolio. To meet this, you’ll make an average of 20 calls and at least 2 hours of talk time a week
- FareHarbor prides itself on our ability to retain our accounts. As a department, we have high expectations for retention and your efforts to retain your clients and mitigate risk will roll up to this target
- Growing our client’s revenue is a daily aspect of this role.You’ll be implementing suggestions to increase our client’s e-commerce conversion rate, and thus annual revenue, on a routine basis. We will consider both the number of growth projects implemented across your portfolio as well as the quality of growth projects executed
Application process
- Application Deadline: April 25th, 2025
Our take
Most holidaygoers in the US prefer to book their activities and experiences online - but when it comes to local operators, this isn’t always possible. FareHarbor has been developing software to help digitize the booking process for these smaller businesses, and over a decade, has brought more than 5,000 of them onto the books.
Along the way, FareHarbor also built up some strong momentum in the reservation management and distribution areas of the sector, which drove up the company’s valuation - making it a prime candidate for acquisition. Whilst TripAdvisor reportedly made multiple bids, FareHarbor ultimately went to Booking Holdings, the US’ largest vendor of tour company booking software.
This puts FareHarbor in a strong position. Booking Holdings is acquiring companies at a steep rate (ten in the last ten years), and good ones too - Kayak and Venga number among them. This will help FareHarbor with customer acquisition, and insulate it somewhat from any wobbles in the hospitality sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (1 round)
May 2015
$0.2m
SEED
Total funding: $0.2m
Company HQ
Grachtengordel-Zuid, Amsterdam, Netherlands
Leadership
Matt Broten
(Software Engineer)Worked in various Software Engineering roles at Minnesota Supercomputing Institute, University of Minnesota, Open Systems International, Instant Automatic, and Artery- which they also co-founded.
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