Culture & Engagement Coordinator, Observe.AI
$95-110k
Office located in Redwood City, CA
Contact center software
Be an early applicant
Contact center software
201-500 employees
Be an early applicant
$95-110k
Office located in Redwood City, CA
201-500 employees
Company mission
To enable brands to enhance their customer experience, with the power of contact center AI.
Role
Who you are
- Do you love building strong company culture and connecting with people?
- Are you passionate about using data to drive decisions?
- If you're a detail-oriented individual with a knack for problem-solving and a passion for people, we want to hear from you!
- 2+ years of relevant experience
- Exceptional attention to detail
- Strong organizational, multitasking and problem-solving skills
- Experience, creativity and passion for planning events and employee engagement activities
- Excellent written and verbal communication skills
- High level of energy and enthusiasm with a friendly and approachable demeanor
- Proficient with Microsoft Office Suite or related software
What the job involves
- As our Culture & Engagement Coordinator, you'll be a key player in creating a vibrant and inclusive workplace
- You will be responsible for elevating the employee experience of Observe.AI, working in collaboration with senior leadership, the People Team and team members across the company
- This position is integral to fostering a culture that champions diversity, equity, and inclusion across all departments and locations
- Your main focus will be as a Culture Champion, helping to plan and execute engaging company events and initiatives, but you will also provide project support and assist with various People Team projects
- Act as culture ambassador by developing initiatives to enhance employee morale and foster a sense of belonging and inclusion
- Lead the planning and execution of our annual company offsite
- Contribute to company culture by organizing in office events and celebrations across the US
- Plan events that align with national observances (e.g. Employee Appreciation Day) to celebrate and engage teams
- Create and distribute fun newsletters about upcoming events and observances
- Manage orders for company swag and coordinate distribution for new hires, events and other initiatives
- Assist in collecting, compiling, and analyzing HR metrics and data from a variety of sources including the HRIS, employee surveys, exit interviews, employment records, and other sources
- Prepare various reports and presentations for team members and leaders from around the business
- Provide administrative support in compiling reports of business performance, compensation programs, employee development, etc
- Assist in developing training materials for new and existing staff related to professional development, recruiting, and other initiatives
- Will assist with rollout and communications related to new systems and initiatives
- Support the People team as needed
Our take
Being stuck on the phone to customer service can be time-consuming and frustrating. Observe.AI aims to improve the experience with its Intelligent Workforce Platform. This transforms contact centers through AI by automating tasks and form filling, helping people find more information quicker.
Unconventionally, the company gained its footing by going directly to the call centres themselves, rather than the businesses they serve - providing valued call optimization tools to improve operatives' performance. It also supplies an analysis engine for cross-channel customer interactions, which enables users to find new revenue opportunities, employ effective coaching and improve quality assurance.
Observe.AI has raised huge amounts of funding, demonstrating the high levels of confidence in its market position and performance. A major technological and commercial partnership with Zoom, alongside the growing trend in businesses prioritising customer interactions, bodes well for the company's future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Sep 2020
$54m
SERIES B
Total funding: $223.2m
Company benefits
- Excellent medical, dental, and vision insurance options
- Flexible PTO
- Generous holiday (federal and wellness) recognition and parental leave policies
- 401K plan to save for your future
- Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
- Learning & Development fund to support you in your continuing education journey and professional development
- Fun events to build culture across the organization
Company values
- Connect
- Collaborate
- Celebrate
Company HQ
Redwood Shores, Redwood City, CA
Articles
Leadership
Swapnil Jain
(Co-Founder & CEO)Previously completed an internship in Software Engineering at Google and worked at Twitter for 3 years, first as Senior Software Engineer and then as Technical Team Lead.
Salary benchmarks
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