Technical Customer Success Manager, Vic.ai
+ Equity
More information about location
AI digital transformation platform for accounting & finance
Open for applications
AI digital transformation platform for accounting & finance
21-100 employees
Open for applications
+ Equity
More information about location
21-100 employees
Company mission
To revolutionize finance departments through cutting-edge AI, enabling teams to focus on high-impact, strategic work that drives positive outcomes for businesses, society, and the environment.
Role
Who you are
- 3+ years of experience in Technical Consulting, Solutions Consulting, Professional Services, Technical Account Management, Customer Success, or a similar customer-facing technical role
- Strong data literacy with the ability to analyze complex datasets, understand relationships between data sources, uncover trends and opportunities, and translate technical findings into business recommendations that improve customer outcomes
- Experience working with SaaS products and enterprise customers
- Excellent communication skills with the ability to explain technical concepts in a business-friendly way
- Experience managing multiple customer priorities in a fast-paced environment
- Strong project management and organizational skills
Desirable
- Experience with analytics or business intelligence tools such as Metabase, Looker, Power BI, Tableau, or similar platforms
- Comfortable working with CSV data, APIs, integrations, and software configuration
- Familiarity with SQL
- Experience using modern AI tools such as Claude, Cursor, MCP, ChatGPT, or similar technologies to improve productivity and problem-solving
- Previous experience in consulting, business transformation, or operational advisory roles
- Experience working with finance, accounting, or ERP systems is a plus
What the job involves
- We're looking for a Technical Solutions Consultant to become a trusted advisor to our customers throughout their journey with Vic Ai
- In this role, you'll combine analytical thinking, technical aptitude, and consultative problem-solving to help customers maximize the value of our platform
- You'll analyze customer data, identify opportunities for optimization, guide operational improvements, manage platform configurations, and support technical changes such as integrations and AIPass configuration
- You'll work cross-functionally with Product, Engineering, and Implementations to ensure customers achieve meaningful business outcomes
- This role is ideal for someone who enjoys solving complex problems, learning new technologies, and partnering closely with customers to drive measurable impact
- Own the technical success and ongoing optimization of a portfolio of customers, serving as the primary technical point of contact and trusted advisor throughout their Vic.ai journey
- Analyze customer data to uncover trends, identify opportunities, and deliver actionable recommendations
- Translate technical findings into clear business insights for both technical and non-technical audiences
- Become a subject matter expert on the Vic.ai platform and customer workflows
- Configure and optimize customer environments, including managing configuration updates and integration changes within AIPass
- Partner with customers to improve business processes and maximize platform adoption
- Troubleshoot complex customer issues, coordinating with Product and Engineering as needed
- Use AI-powered tools and analytics platforms to improve efficiency and enhance customer outcomes
- Develop best practices, documentation, and repeatable processes that improve the customer experience
- Collaborate with Product, Engineering, and Implementations to advocate for customer needs and influence product improvements
- Stay current on emerging AI technologies and identify opportunities to leverage them internally and with customers
- What Makes You Successful
- You're naturally curious and enjoy digging into data until you understand the "why."
- You embrace new technology and enjoy learning emerging AI tools
- You think like a consultant, not just a support resource
- You balance technical depth with exceptional customer communication
- You proactively identify opportunities to improve customer outcomes
- You thrive in ambiguity and enjoy solving challenging problems
- You're collaborative, resourceful, and comfortable working across multiple teams
Our take
Outdated financial and accounting processes can seriously impact productivity and efficiency, especially at scale. Vic.ai leverages AI to solve this problem by automating repetitive processes such as invoicing, freeing up human workforces for more critical tasks.
This improves productivity, reduces the risk of human error and cuts costs. Naturally, this has proven especially popular among enterprises and accounting giants such as KPMG and Deloitte. This impressive client roster is testament to the value-adding potential of Vic.ai's tech.
Accounting and finance automation is a growing industry, and Vic.ai's main challenge will be competing with companies like Oracle and Intuit. However, with Vic.ai's technology boasting 99% accuracy, its no surprise that its customer roster continues to grow as the company builds momentum.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Dec 2022
$52m
SERIES C
Sep 2021
$50m
SERIES B
Total funding: $114.7m
Company benefits
- Health first: We offer employer-paid medical, dental, vision, life, and AD&D insurance plans, ensuring you have the coverage you need to stay healthy and protected
- Stay balanced: A monthly wellness stipend helps you stay balanced, whether it’s a gym membership, a meditation app, a massage, or whatever supports your wellbeing
- Your office, your way: We provide a home office setup budget and coworking space stipend to help you create the right workspace that works for you
- Come together: Enjoy regular team and company meetups to share ideas, collaborate, and stay connected, because even in a remote-first world, in-person moments matter
- Rest and recharge: Our generous PTO policy and holiday calendar give you the flexibility to rest, recharge, and take time when you need it
- Gratitude in action: We believe great work deserves recognition. From shoutouts in team meetings to meaningful celebrations, we make sure your contributions never go unnoticed
- Invest in your future: Build long-term financial security with a 401(k) plan, including immediate participation, full vesting, and a 50% match on the first 4% you contribute
- Give back: We believe in supporting the communities where we live and work. Every quarter, employees get a dedicated volunteer day to contribute to a cause that matters to them
Company HQ
Midtown Manhattan, New York, NY
Leadership
Alexander Hagerup
(CEO & Co-Founder)Previously Founder and CEO of The Online Backup Company AS. They are also an Investor and Advisor at Katapult Accelerator and a member of the Forbes Technology Council.
Kristoffer Roil
(COO & Co-Founder)Founded Telipol, which was bought by the Hudya Group. They are a Partner and Member of the Board of Directors at Tjuvholmen Ventures.
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