Senior Client Success Manager, Zeta Global
$90-105k
Offers Employee Equity
The AI marketing cloud
Be an early applicant
The AI marketing cloud
1001+ employees
Be an early applicant
$90-105k
Offers Employee Equity
1001+ employees
Company mission
To enable brands to build repeatable and scalable programs that accelerate business growth, efficiently, and effectively, and drive higher ROI on their marketing investments.
Role
Who you are
- 5-7 years’ experience in account management or a client-side marketing department with deep experience with:
- Email/Digital marketing
- Customer journey development
- Multi/Omnichannel marketing
- Campaign management
- Superior presentation skills/PowerPoint storyboarding
- Adept at problem solving
What the job involves
- The Senior Client Success Manager will be a key member of the Client Services team responsible for client satisfaction by providing exceptional servicing, thought leadership and execution
- The Senior Client Success Manager will be the lead customer facing contact for the client and will be responsible for helping to plan, develop and execute our clients’ marketing strategies
- Manage client budget and forecast processes
- Work with client to plan and execute a wide range of campaigns across addressable channels
- Ensure compliance with SLAs
- Evaluate opportunities to grow the scope of services and tools
- You will be the “connector” between Zeta and the client in order to maintain and grow the business relationship
- Adapt quickly to the client’s business model and culture in order to consult and advise them with expertise
- Use persuasion, facts and business cases to gain buy-in and incent others to complete actions – influence management is critical
- Demonstrate critical thinking/problem solving skills to frame a situation/concept
- Communicate effectively downward, laterally and upward
- Balance company, team, and personal achievement
- Establish and build deep rooted client relationships across multiple levels
- Spearhead projects and facilitate cross-functional team communication
- Liaise with operational resources in the US and offshore to ensure superior execution of client campaigns
Our take
Zeta Global is a cloud-based AI marketing platform helping companies acquire, grow and retain customers more efficiently. Its flagship Zeta Marketing Platform (ZMP) combines identity resolution, consumer intelligence, and omnichannel activation into a single platform. Using one of the industry's largest proprietary database and advanced AI, Zeta makes personalized marketing simple for enterprise brands worldwide.
Its platform is particularly valuable in today's privacy-first, data-driven marketing environment. It helps brands understand individual customers and deliver relevant experience across every channel, from email and SMS ot digital and social. Serving top advertisers and Fortune 500 companies, Zeta turns complex data into actionable insights, so markets have a deeper relationship with their customers and drive measurable results in a competitive landscape.
Recently, Zeta expanded its capabilities with acquisition of Marigold's enterprise software business, adding over 100 enterprise clients and new loyalty and engagement tools. This strenghten's Zeta's "One Zeta" model, creates cross-selling opportunities, and extends its footpirnt in EMEA and APAC. Also backed by strong AI investments, a massive proprietary identity graph, and consistent revenue growth, Zeta is in a good position to help brands deliver smarter, more personalized marketing at scale for years to come.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2017
$115m
SERIES F
Jul 2015
$125m
LATE VC
Total funding: $310m
Company HQ
Midtown South, New York, NY
Leadership
David A Steinberg
(Co-Founder, CEO & Chairman of the Board)Prior to founding Zeta and CAIVIS, they founded InPhonic, the largest seller of wireless phones and communications products and services on the Internet. InPhonic was #1 on Inc. 500 list of fastest growing companies in 2004
John Sculley
(Co-Founder, Vice Chairman of ther Board & Investor)Former CEO of Apple Computer. They joined Apple in 1983 when the Company had $600 million in revenues; by the time they left, Apple's revenues exceeded $8 billion.
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