Senior Customer Success Associate, Integral Ad Science
$49-84k
+ Annual bonus and/or other incentive plans
Digital advertising analysis
Be an early applicant
Digital advertising analysis
1001+ employees
Be an early applicant
$49-84k
+ Annual bonus and/or other incentive plans
1001+ employees
Company mission
IAS's mission is to be the global benchmark for trust and transparency in digital media quality for the world's leading brands, publishers, and platforms.
Role
Who you are
- IAS is looking for the right people to continue our rapid growth. We want to find the people at the start of their careers who can become future leaders in digital advertising
- 2-3 years experience in Ad Tech, agency or brand experience preferred
- Insatiable curiosity
- Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations
- Understanding of online advertising and marketing industry
- Ability to learn quickly and grasp different processes and systems
- Enthusiasm to work in a fast-paced and demanding environment
- Ability to prepare clear and concise client-ready documents
- Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
- Ability to work independently as well as part of a team
- Fluency with Microsoft PowerPoint, Word, Excel
- Experience working in Salesforce is a plus
What the job involves
- The Senior Associate Customer Success Manager will partner with Sales to successfully onboard, retain, and grow client accounts
- The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior level stakeholders, and ultimately achieve renewals for our most valued accounts
- As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry
- Under the direction of your manager, you will finesse your technical, communication, and commercial skills
- Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners
- Build a solid understanding of all IAS products and processes
- Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services. Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
- Prepare regular reporting and data analysis of client activity
- Identify risk and work with internal/external stakeholders to build & enact solutions
- Attend external meetings and present to clients
- Create process and methodology documentation
- Develop client relationships to incorporate a deep understanding of client goals
- Communicate client needs and act as an internal advocate for owned clients
- Adhere to IAS values at all times
- Build community within the office and the team
Our take
Integral Ad Science (IAS) provides verification, optimization, and analytics solutions for the ad industry. It’s a sector that has changed radically since the company was founded back in 2009, but IAS has shown remarkable business savviness in navigating the ups, downs, and advances of the intervening years.
Since being acquired by Vista in 2018, IAS has implemented an aggressive acquisitions strategy of its own. This saw IAS extend its footprint to cover blockchain, TV, photo, and video content, deepen its partnership with TikTok, and expand its safety and suitability measurement program in Twitter. This helped IAS diversify its product offering to remain competitive in the increasingly crowded adtech and martech markets.
IAS now has a substantial global footprint, and following a recent IPO has been demonstrating impressive sales, with year-on-year revenue growth exceeding 25% over 2022. Armed with a strong foundation and a road map that balances its focus between traditional advertising and new avenues like web3, its future looks set to be bright.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2014
$30m
SERIES D
Apr 2012
$10m
SERIES C
Total funding: $49.8m
Company benefits
- Comprehensive health insurance
- Flexible PTO
- 401k match in the US, country-specific pension plans
- Full maternity and paternity leave
- Volunteer opportunities
- Peer-nominated awards
- Stocked kitchens to fuel your day
- Frequent happy hours, parties and outings
Company HQ
West Village, New York, NY
Leadership
Lisa Utzschneider
(CEO, not founder)Spent a decade with Microsoft's sales team, before moving on to work as Amazon's global VP of ad sales. Subsequently served as CRO at Yahoo.
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