Client Success Executive, DX Compliance
Office located in Canary Wharf, London
AML transactions monitoring & reporting
Job no longer available
AML transactions monitoring & reporting
1-20 employees
Job no longer available
Office located in Canary Wharf, London
1-20 employees
Company mission
To make compliance for banks and FinTechs easier by providing innovative AML compliance software.
Role
Who you are
- 2+ years of work experience in a relevant field (preferentially Customer Success for a B2B Software)
- Financial services (bonus for Reg/Fin-Tech) and/or Risk & Compliance industry experience
- Proven track record of driving a process or project
- BS degree in Information Technology, Computer Science or relevant field
- Familiarity with remote desktop applications and help desk software (eg. Zendesk
- Detail oriented, structured, data driven
- Strong analytical and problem-solving capabilities
- Client success obsessed, commercially savvy, and endlessly curious
- Solid understanding of technology
- Strong communicator and team player & ability to work with cross-functional teams to deliver a common goal
- Excellent in English written and verbal communication
- Organisational and time management skills
- Comfortable working in a fast paced, dynamic environment
- Comfortable working in shifts
- Excellent problem-solving and communication skills
Desirable
- Familiar with Customer Support platforms like (Zendesk, Jira)
- Experience in using Postman is a nice to have
What the job involves
- We are looking for a Client Success Executive to join our the DX Compliance Team to provide enterprise-level assistance to our customers
- You will be responsible for a selection of customers from the moment of go-live. You will make sure all their risk controls are implemented by working closely with our team of support engineers
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Create how to guides
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- As product specialist, you will use this knowledge to effectively guide customers towards their desired outcomes
- You will train and advise our customers to effectively use our solution
- You will respond within the SLAs to the customer queries and suggestions via the customer ticketing system and triage this to the wider team as needed
- Be a trusted advisor and facilitator for our customers while partnering with our internal teams – Sales, Product and Engineering – to help customers get maximum value from implementing DX Compliance AML Transactions Monitoring
- Strive to make every customer become an advocate for DX Compliance
- Identify, track, and improve the health status of each of our customers
- Develop best practices for customer growth to ensure ongoing customer success
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
Salary benchmarks
Our take
AML (Anti-money Laundering) departments are essential to ensure that a business remains compliant. Yet, with the increasing complexity of fraudulent activities due to digital tools, this can often be extremely complicated. Manually monitoring suspicious activity is almost impossible due to the complexity and quantity of transactions, and the niche requirements of different industries often make existing software solutions redundant.
DX Compliance provides AML software that leverages machine learning to automate money laundering monitoring and compliance processes, providing customizable solutions. The software can monitor transactions based on the bespoke policies of a company, report suspicious activities in real-time, log communications with authorities, and automate the overall SAR (Suspicious Activity Reporting) process.
Whilst many machine learning-driven AML and financial compliance services are already available on the market for businesses, DX Compliance has taken a unique stance by designing its software with an all-in-one approach. This allows them to provide services for payment service providers, challenger banks, digital currencies, exchanges, and private banks.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Sep 2022
$0.1m
GRANT
Sep 2019
$0.2m
SEED
Total funding: $0.2m
Company benefits
- Growth potential
- Me time
- Laptop of your choice
- Flexible time off + paid holidays
- Remote work
Company HQ
Dublin, Ireland
Leadership
Daniel Dörr
(Co-Founder)Experience as Legal Team Manager for Alektum Group, and is also Founder of Independent Strategies Digital.
Simon Dix
(Co-Founder)Experience as Lecturer at Berlin School of Economics and Law. Was Deputy Money Laundering Reporting Officer for Fidor Bank AG from 2015 to 2018.
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