Principal Renewals Specialist, Klaviyo
$96-144k
+ Variable compensation for eligible roles
3+ days a week in office
The only CRM built for B2C
Job no longer available
The only CRM built for B2C
1001+ employees
Job no longer available
$96-144k
+ Variable compensation for eligible roles
3+ days a week in office
1001+ employees
Company mission
Klaviyo is the only CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.
Role
Who you are
- Experience: A minimum of 8 years of experience in renewals, account management, or a related customer-facing role, preferably within the software or technology industry
- Communication Skills: Excellent verbal and written communication abilities, with a talent for negotiating and closing renewals
- Analytical Skills: Strong analytical mindset, capable of interpreting data to drive decision-making and process improvements
- Organizational Skills: Ability to manage multiple renewal cycles simultaneously, demonstrating strong organizational and time-management skills
- Technical Proficiency: Familiarity with CRM tools and renewal management systems to track and build reports to manage customer contracts effectively
What the job involves
- The global renewals team at Klaviyo focuses on retaining and expanding customer relationships by ensuring clients continue to see value in Klaviyo's platform
- The team works closely with Customer Success, Sales, and other GTM teams to drive retention, reduce churn, and maximize renewal rates
- The Principal Renewals Specialist will own and drive timely renewals for contracted Klaviyo customers
- They partner with Customer Success and Growth teams to manage renewals, handle upsells, and streamline processes
- They thrive in a fast-paced environment, ensuring smooth execution through strong organization and cross-functional collaboration
- Strategic Renewal Ownership – Develop and execute advanced renewal strategies, including multi-year agreements, complex contract structuring, and negotiation of high-value renewals
- Executive-Level Customer Engagement – Engage directly with senior stakeholders (e.g., CFOs, CIOs) to reinforce Klaviyo’s value proposition, mitigate churn risks, and drive expansion opportunities
- Mentorship & Leadership – Act as a subject matter expert, mentoring Senior Renewals Managers and contributing to the development of best practices within the renewals function
- Cross-Functional Collaboration: Coordinate with internal teams, including sales, customer success, operations and finance, to ensure alignment on renewal strategies and customer needs
- Renewal Risk Mitigation – Identify at-risk renewals early and implement proactive retention strategies by collaborating with Customer Success, Sales, and Product teams
- Advanced Forecasting & Business Insights – Provide deeper analytical insights into renewal trends, customer retention patterns, and potential revenue leakage to inform executive decision-making
- Process & Tool Optimization – Lead initiatives to refine and scale the renewal process, including automation, playbook development, and cross-functional workflow enhancements
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Participation in Klaviyo ESPP
- Personal lifestyle allowance
- Flexible holiday scheme
Company values
- Put customers first.
- Win together.
- We’re 1% done.
- Know the score.
- Be meticulous in your craft.
- Move fast, no shortcuts.
- Drivers wanted.
- Stay hungry, stay humble.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
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