Partner Success Associate, TheGuarantors

• You are a detail oriented person excited to problem solve and turn issues into proof of concept
• You are a self-starter, able and excited to take initiative on what’s needed for your client and are quick to respond to their inquiries
• You are comfortable presenting in front of large and small groups - you can connect with a client and tell TheGuarantors story
• You have 2+ years in a training or account management role
• You have strong written and verbal communication skills
• You are able to work under pressure, organized, and can prioritize responsibilities and client requests

Desirable

• We’re looking for a new Partner Success Associate to support our clients. You’ll be responsible for training, account management and driving revenue through the use of our products
• This is a role that will include remote and field responsibilities - whether it’s with a call, zoom or visit to an office you are always there for our clients!
• Service and support existing and newly contracted clients
• Perform in-person and virtual presentations with leasing agents, property managers, and brokers onboarding them onto our products
• Monitor our B2C referral pipeline and support B2B clients as their residents consider our services
• Train clients on our products and ensure full understanding, helping to answer any questions via the phone, email, or in-person with world-class customer service
• Meet or exceed assigned quota & KPIs on a monthly basis
• Collect customer feedback on product, process, and pricing changes
• Maintain customer records in CRM
• Help with local in person events