Business Development Representative, Sprout Social

• We’re looking for a customer-focused, highly motivated, and driven individual with a desire to grow and advance a career in sales
• If you have a proactive customer first mentality with the passion to demonstrate Sprout’s commitment to being a joy to do business with, we’d love to talk to you!
• 1+ years of sales, marketing or customer service experience OR relevant experience
• A consistent track record of meeting and exceeding goals

Desirable

• Sprout Social is looking to hire a Business Development Representative to the Sales & Success team
• Generate new business by prospecting outbound leads through cold outreach
• Use outbound selling best practices to identify customer pain points while driving the value of our product
• Strategically partner with Account Executives to create new business opportunities
• Consistently learn and apply coaching related to sales strategy and processes
• Within 1 months, you’ll plant your roots by:
• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization
• Partner with the Manager of Sales Development to define key success metrics for your role and how you will measure against them
• Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics
• Acclimate yourself with the day to day responsibilities of Sprout’s Business Development team by shadowing team members, listening to recorded customer calls and working closely with our dedicated Enablement Manager
• Within 3 months, you’ll start hitting your stride by:
• Identify and contact prospective clients to build the pipeline through a variety of methods including, but not limited to cold-calling, emailing, and mass email campaigns
• Approximately 60% of time spent will be on the phones prospecting
• Achieve department standards for activity that includes:
• ​Making a minimum number of quality outbound calls per day, of which at least 20% of those calls should result in quality conversations
• Scheduling a minimum number of new quality discovery calls per week
• Create a professional and engaging first impression with our prospects and customers
• Create, maintain and update database of prospects with complete information and emails
• Thoroughly qualify all outbound opportunities and collaborate with Account Executives for a smooth customer experience
• Generate new business through outbound prospecting
• Prioritize leads, research prospects and position relevant product features to solve business needs
• Run initial discovery calls to identify customer requirements and expectations in order to make tailored product recommendations
• Manage follow-up with calls-to-action to consistently build a sales pipeline
• Exceed activity and pipeline goals on a monthly basis
• Within 6 months, you’ll be making a clear impact through:
• Consistently achieve your opportunity and revenue targets
• Become an expert in all things social media, including advanced listening and employee advocacy
• Have mastered the uses cases of successful customers across different verticals and sophistication on social media
• Consistently reflect on your own skill and development gaps along with your Manager to identify personal and professional coaching areas
• Step up as a leader in the Sales Development organization by mentoring new hires
• Have a clear understanding of the SMB Account Executive organization and how to position yourself as an ideal candidate
• Within 12 months, you’ll make this role your own by:
• Have mastered the necessary skills needed to work a consistent outbound process, including time management, sense of urgency, and account prioritization
• Be a leader on the floor by sharing best practices and ways that you have been successful as an BDR