Sales Support Analyst, Dow Jones
$40-160k
Business news and financial information publishing
Job no longer available
Business news and financial information publishing
1001+ employees
Job no longer available
$40-160k
1001+ employees
Company mission
To deliver trusted news and data to help businesses and society make decisions for a better future.
Role
Who you are
- 2-4 years’ experience within a sales organization in sales administration, sales support, customer service, or a similar role
- Experience supporting and processing contracts
- Supported multiple business lines
- Documented processes and procedures
- Microsoft Word, Microsoft Excel, and Salesforce/Netsuite competency
What the job involves
- As a member of the OPIS Sales Operations Team, you will be responsible for building, maintaining, and analyzing reports critical to the operations of the OPIS sales team
- You will assist sales teams with sales order tasks such as documenting process changes, creating orders, sending contracts for signature, obtaining approvals for discounts, and other critical order processing functions to ensure timely delivery
- You will sit within the Sales Operations Team, which works with the entire sales organization to enhance the overall operating efficiency and excellence of the sales function
- You will also work closely with other members of the sales team, Dow Jones order management team, legal team, product team, and finance team
- You will report to the OPIS – Sales Support Manager
- Provide support and administrative coordination on the sales/renewal process for Sales teams, including Sales Management
- Discuss and explain contractual guidelines of OPIS products with account managers, finance, product managers, sales leadership, product delivery, and sales operations
- Help with the preparation and distribution for client legal agreements, attachments, proposals, purchase orders and business correspondence
- Process signed and executed renewal contracts in Salesforce system
- Process product or service cancellations
- Maintain and meet all contracts requested by the account manager on behalf of the client
- Research and resolve product delivery and invoicing challenges on behalf of the customer/account manager
- Train junior sales support team members
- Create and maintain sales performance related spreadsheets and/or databases for Sales Management monthly
- Submit information to order validation (OV) related to client cancellations and client data updates (i.e. edits/changes to contact information)
- Work with sales to reconcile outstanding orders awaiting information and purchase order (PO) required for revenue recognition
Our take
Dow Jones is a global leader in news and business intelligence, powering a range of well-respected brands, including The Wall Street Journal, Financial News, MarketWatch, and more. The company delivers its content to consumers through a range of formats, such as print, digital, mobile, and live events.
As companies seek to draw Millennials and Gen Z consumers to their platforms, adaptability is vital, since they are driving the demand for innovative tools and techniques, as the world evolves toward the digital-first era. Dow Jones has proven its ability to meet product optimization challenges with its reimagined Factiva offering that includes a list of new features, such as personalized results, an easy-to-use modern interface, and faster free-text search, all with a mobile-first design that adapts to any device.
The company has also focused on new product innovation by expanding its portfolio of capabilities and partnerships, further expanding into AI-powered personalization technologies and ongoing digital transformation. Already a powerhouse in the market, Dow Jones is well set to capitalize on future expansion and innovation opportunities and between 2019 and 2024, doubled its digital subscription base from 2.43 million to 4.86 million.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company benefits
- 20 weeks of parental leave
- 4 weeks of paid caregiver leave
- Up to 4 weeks of remote work per year
- 1 paid volunteer day annually
- $700 caregiver reimbursement
- Headspace emotional wellness membership
- ClassPass fitness and wellness membership
- Financial rewards for well-being activities
Company HQ
Theater District, New York, NY
Leadership
Almar Latour
(CEO)Before becoming the CEO of Dow Jones and Publisher of The Wall Street Journal, they were the Publisher of Barron’s Group and Executive VP of Dow Jones. They were also the previous Executive Editor of The Wall Street Journal.
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