Field Onboarding Manager, Komodo Health

• The ideal candidate combines strategic program design with hands-on execution, data-driven iteration, and a passion for enabling others to thrive in a dynamic, fast-paced, and mission-driven environment
• 5+ years of experience in onboarding, enablement, or learning & development, with at least 2 years in a leadership or program owner role
• Proven track record in developing and delivering onboarding programs that reduce ramp time and increase new hire effectiveness
• Experience in high-growth SaaS or healthcare/life sciences industries
• Familiarity with enablement platforms such as HighSpot, LMS tools, and CRM systems like Salesforce
• Skills and Attributes:
• Strong instructional design knowledge and understanding of adult learning principles
• Excellent project management and stakeholder communication skills
• Data-driven mindset with the ability to translate performance metrics into program improvements
• Collaborative, detail-oriented, and passionate about improving the employee experience

Desirable

• As we continue to scale our revenue organization, we’re seeking a strategic Onboarding Manager to support the evolution of our revenue onboarding experience
• Reporting to the Director of Field Onboarding, you will be responsible for designing, delivering, and continuously improving a structured, competency-based onboarding program that enables new revenue team members to ramp quickly, perform confidently, and contribute meaningfully to Komodo’s growth goals
• This is a high-impact opportunity to shape the first 90 days of every revenue new hire’s journey—setting the foundation for their long-term success at Komodo
• Launched a refreshed onboarding experience for revenue teams that shortens ramp time and improves new hire productivity
• Created role-specific onboarding tracks tailored to different revenue roles (e.g., AEs, Solutions Consultants, Sales Managers)
• Developed and implemented success metrics, dashboards, and feedback loops to measure onboarding effectiveness
• Aligned onboarding experiences with Komodo Health’s product roadmap, commercial priorities, and healthcare market trends
• The essential day-to-day job duties . .
• Deliver a structured onboarding experience from Day 1 through Day 90 for all new revenue hires
• Collaborate with subject matter experts (SMEs) and sales leadership to develop onboarding curriculum
• Facilitate live sessions including a quarterly onboarding bootcamp and coordinate asynchronous learning to ensure engagement and knowledge retention
• Track onboarding completion, measure ramp KPIs, and report insights to stakeholders
• Facilitate AI-driven sales role plays report feedback to new hire managers
• Continuously gather feedback from new hires, managers, and trainers to refine and optimize onboarding content and delivery
• The impact you will make . .
• Strategic Leadership:
• Work with the Director of Field Onboarding to drive the strategic vision for onboarding across Komodo Health’s revenue organization
• Ensure alignment between onboarding and broader company initiatives (e.g., sales plays, market strategy, product launches)
• Partner with commercial leaders to anticipate onboarding needs for new roles, regions, or product offerings
• Program Development:
• Develop and iterate a scalable, role-specific onboarding framework grounded in competencies and commercial outcomes
• Establish onboarding milestones that align with sales stage progression and key performance indicators (e.g., first meeting, first opportunity, first deal)
• Optimize for a hybrid learning experience that supports in-person and remote onboarding cohorts
• Content and Training:
• Create engaging onboarding content across product knowledge, market positioning, sales methodology (e.g., MEDDICC), and GTM tools
• Utilize Komodo’s internal experts and industry insights to keep content fresh, relevant, and outcomes-driven
• Maintain onboarding content in enablement platforms such as HighSpot and LMS tools, ensuring version control and ease of access
• Onboarding of New Hires:
• Deliver high-impact onboarding sessions that set new hires up for early success and long-term growth
• Customize onboarding for specific functions within the revenue organization, ensuring relevance and clarity of expectations
• Monitor new hire progress and facilitate manager coaching alignment during onboarding
• Event Management:
• Organize and manage live onboarding events, cohort launches, and cross-functional learning sessions
• Ensure smooth execution of logistics, coordination with guest speakers, and evaluation of session effectiveness
• Foster peer networking and early team integration through onboarding events and cohort collaboration