Implementation Consultant, Patchwork

• This role is ideal for someone with strong organisational skills, keen attention to detail, and a desire to build expertise in project management
• Experience in project coordination, administrative support, or operations in a SaaS, healthcare, or tech-related environment (ideally B2B2C within SaaS)
• Basic understanding of project management methodologies (e.g. Agile, PRINCE2, PMI)
• Strong organisational skills, with an ability to manage multiple tasks and deadlines
• Familiarity with project management governance and processes
• Ability to track and document project progress effectively
• Excellent communication skills, both written and verbal
• Good proficiency in general business technologies e.g,, Microsoft Office, Google Suite, and project management tools e.g., Monday.com, Asana, Jira
• Tech savvy and adaptable to new technologies and systems
• Prideful attention to detail
• Eagerness to work in a team and be a self-starter
• A proactive mindset with a problem-solving attitude
• Ability to work effectively in a fast-paced, dynamic team environment

Desirable

• Patchwork's Implementation Team ensures the smooth delivery of our software solutions to healthcare clients
• We are looking for an Implementation Consultant to support our Implementation Managers in achieving successful project outcomes by assisting with planning, documentation, stakeholder coordination, administrative tasks, and technical configuration
• Project Coordination and Support:
• Assisting Implementation Managers in coordinating multiple implementation projects, ensuring adherence to timelines, scope, and budget
• Maintaining project trackers, schedules, and risk logs, proactively flagging potential issues
• Supporting in the preparation of project plans, reports, and status updates
• Supporting Implementation Managers to ensure all project documentation is up to date and aligned with internal governance frameworks
• Leading a range of minor implementation activities across all Patchwork products and services (post user training), including:
• Consultancy support at the beginning of projects
• Delivering a broad scope of project management activities
• Organising project “kick off” meetings and preparing meeting content
• Supporting clients with data migration and gathering quality assurance of data
• Conducting user training and contributing to the authoring of user training across Patchwork’s products
• Stakeholder Engagement:
• Serving as a point of contact for internal teams and external clients, responding to queries and escalating issues when necessary
• Arranging and facilitating meetings, workshops, and training sessions for clients and internal teams
• Assisting in capturing and following up on action items, ensuring clear communication between all stakeholders
• Supporting in gathering and consolidating client feedback during implementations
• Supporting with worker engagement activities
• Research and Process Improvement:
• Staying updated on industry trends, best practices, and workforce management solutions
• Identifying areas for process improvement within the Implementation Team and raising these with your line leader or the Director of Implementation
• Supporting the development of processes, tools, and best practices
• Contributing to internal knowledge-sharing by documenting learnings and project insights and working cross-functionally within the wider Client Operations Team and beyond
• This is a non-exhaustive list of responsibilities. As part of a small team, it is expected that the Implementation Consultant should also be available to support on other related tasks, escalations and projects as required within the Client Operations business area

• We are unable to provide individual feedback on each application
• If you have not heard from us within two weeks, you have not been selected for an interview
• We pledge to always provide feedback to applicants who interview with us