Commercial Contracts Administrator, Twilio

• A bachelor’s degree
• 2+ years of experience as a Contracts Coordinator, Contracts Administrator, or Contracts Paralegal, which includes exposure drafting and negotiating NDAs and order forms
• Experience using commercial contracting tools, including Salesforce, Conga, Microsoft Office Suite, Google Suite, DocuSign, and Adobe Acrobat Pro
• Outstanding communication skills, both written and verbal, and strong attention to detail with a customer-first attitude
• Be a process-minded and oriented professional
• Ability to work in a fast-paced and ever-changing environment with minimal supervision

Desirable

• We are looking for a Commercial Contracts Administrator to join our Commercial Legal Strategy & Operations function, supporting the Go-To-Market (GTM) sales and partners organization and Telecom Carrier Relations organization
• In this role, you will be a member of our Center of Excellence function, which currently consists of three Contracts professionals
• The Center of Excellence serves as the first legal point of contact for all incoming GTM and Telecom Carrier Relations commercial legal support requests
• You will also directly support Twilio’s Commercial Legal team by reviewing and vetting requests for legal support on all commercial contracts-related matters, negotiating NDAs, and drafting order forms
• Serve as a first point of contact to provide commercial contracts-related education and process guidance to your GTM and Telecom Carrier Relations colleagues
• Review, vet, and provide timely responses to a high volume of incoming requests for legal support on general inquiries, agreement negotiation requests, and miscellaneous legal documents (e.g., transition services letters, consent to assignments, compliance attestations), while ensuring adherence to contracting processes and policies
• Independently negotiate NDAs on Twilio’s template and counterparty’s template
• Draft non-standard contractual terms and language from scratch into order forms
• Be an operational expert on Twilio’s GTM-facing and telecom carrier-facing contracting processes
• Contribute to your knowledge and learnings from novel situations to the Center of Excellence Playbook
• Provide support on a variety of ad-hoc operational projects and tasks