Senior Product Manager, League
Client Solutions
$142.8-161.7k
+ Bonus & Equity
Consumer experience platform for healthcare
Open for applications
Consumer experience platform for healthcare
501-1000 employees
Open for applications
$142.8-161.7k
+ Bonus & Equity
501-1000 employees
Company mission
To power next-generation healthcare experiences with a platform built to enable CX transformation.
Role
Who you are
- 5+ Years of Product Management experience
- Digital Healthcare experience, experience with the US Payer market is preferred
- Exceptional client management skills — ensuring requirements are accurately captured, communication is clear, relationships are developed and expectations are clear
- Expert at balancing client requests with organizational goals
- Expert at solutioning features, including soliciting internal stakeholder feedback
- Experience working with large engineering teams of different types including SI’s
- Agile expertise
- Excellent communication, presentation, interpersonal and analytical skills
- Demonstrated problem-solving skills and business acumen skills
- Passionate about Generative AI and its potential to accelerate product workflows and improve customer experience
- Experience working at a platform company, or on the implementation of platforms (preferred)
- You thrive in a fast paced environment where priorities rapidly shift and needs often compete
- Our employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at League and believe you can add value to our team, we would love to hear from you
What the job involves
- League’s platform enables our customers to offer highly engaging and personalized health experiences to their users. The Client Solutions Senior Product Manager is a customer-facing role that is instrumental in helping define the long term strategy and roadmaps of some of the most complex applications powered by League
- In this role you are responsible for building and maintaining strong relationships with client leaders and fellow PMs, ensuring a deep understanding of their priorities, supporting smooth implementations and delivery of features, expert product solutioning, professional and timely client communication, and executing strong product judgment
- In this role you may work with one or multiple customers and may move from customer to customer as League grows. You will lean into solutions that leverage the broad range of capabilities in the League platform, including our latest AI innovations
- When custom solutioning is required you will partner with design, engineering, strategy and your product peers to assure you are formulating solutions that are engaging, cohesive and help people lead healthier happier lives
- In this role you will closely track client metrics to track solution health and participate in organizational product reviews to lend your expertise to the solutions that other PMs are developing
- Manage the product strategy and roadmap for various customers, identifying opportunities to deliver new capabilities or optimize existing capabilities
- Develop the client relationship via offering, educating and delivering League solutions, and promoting the client’s vision and needs within League to influence overall platform development
- Run product discovery, compile product requirements, and solicit engineering feedback to create solution definitions that are strategic and compelling
- Serve as a subject matter expert on League platform capabilities, and evangelize the value of the League platform to stakeholders
- Define, measure and report objectives and key results; identify opportunities to create and demonstrate customer value
- Proactively manage and prioritize the backlog of enhancements
- Define requirements and value proposition of custom features and complex capability deployments
- Partner with Customer Success and act as the primary Product Management point of contact with our customer
- Security-Related Responsibilities:
- Ensure access management is performed in compliance with the employee's role and responsibilities
- Responsibility and accountability for executing League's policies and procedures within the department/ team
- Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations
- Compliance with Information Security Policies
Application process
- Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let's do ours by sharing potential next steps
- You should receive a confirmation email after submitting your application
- A recruiter (not a computer) reviews all applications at League
- If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring
- The final step is an offer, which we hope you will accept!
- Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring
Our take
Health benefits are a top requirement for anyone seeking a new job in the US today, but classic one-size-fits-all plans are no longer regarded fit for service. League's platform - for payers, providers, consumer health businesses, and employees - connects all benefits in one HIPAA-compliant place, to enable all bodies involved with health benefits to provide better customer healthcare experiences.
League is already one of the bigger players in the employee wellness space, having capitalised on the recently accepted correlation between employee health and productivity to secure huge clients like Uber, Shopify and Unilever. The company has seen significant investment, which will support the scaling of its platform-as-a-service offering. With more than 63 million contracted users, it is securing its position as the leading digital infrastructure for an integrated health ecosystem.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2022
$95m
SERIES C
Jul 2018
$47.1m
SERIES B
Total funding: $171.1m
Company benefits
- Flexible medical and dental plans
- 401(k) and RRSP matching programs
- Health, lifestyle, learning and family spending accounts
- Employee stock option program (ESOP)
- Generous leaves (including parental and sabbatical)
- Flexible time off
Company HQ
Entertainment District, Toronto, ON
Leadership
Michael Serbinis
(Founder & CEO)Founder of DocSpace and Kobo. Experience as CEO for Three Angels Capital and Board Director for Vector Insitute, among other prominent business leadership roles.
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