Technical Support Engineer, Mitiga
Cloud security platform
Open for applications
Cloud security platform
21-100 employees
Open for applications
21-100 employees
Company mission
To mitigate natural hazards with science, high-performance computing and artificial intelligence
Role
Who you are
- 3–5 years of experience as a Technical Support Engineer (TSE), ideally in cybersecurity and Cloud/SaaS environments, with a solid understanding of major cloud platforms (AWS, Azure, Google Cloud), including their security and telemetry capabilities
- Customer-focused and collaborative professional with a results-driven mindset, dedicated to providing responsive and empathetic support
- Thrive in fast-paced, customer-centric environments and perform well under pressure
- Strong analytical and problem-solving skills
- Proven ability to support and troubleshoot SaaS-based products, using tools like Splunk to investigate issues related to onboarding and services
- Skilled in SQL, including writing and modifying queries for data extraction
- Excellent English communication skills, both verbal and written
Desirable
- Hands-on experience integrating with SIEM/SOAR tools
- Strong grasp of threat detection, response workflows, and cloud attack surfaces
- Proficiency in scripting languages (such as Python, and Bash)
What the job involves
- We are looking for a Technical Support Engineer (TSE) who is ready to join our team!
- Collaborate with product management and engineering to address technical customer requests and issues
- Leverage customer feedback to deliver insights to internal teams about product improvements
- Respond to customer questions, issues, and requests, troubleshooting and resolving them efficiently
- Document system configurations, processes, and procedures, maintaining accurate and up-to-date documentation for reference and knowledge sharing
- Develop proficiency in Mitiga’s platform to effectively respond to ‘how-to’ questions
- Ensure follow-up and timely closure of all tickets, including those escalated to other teams
- Contribute to the continuous improvements of internal processes and workflows
Our take
The business case for digital transformation is undeniable, but the move to the cloud and increased use of SaaS products comes with significant security risks. Mitiga exists to help companies prepare for and respond to data breaches and cyber attacks, providing the expertise and investigative ability that is often lacking in companies that are new to the cloud.
There's no shortage of cloud security companies justling for a piece of the almost $50B market, including the likes of Wiz, Sentra and Dig Security to name just a few. Mitiga's approach differs from others on the market, however: rather than heading off a threat before it can occur, a difficult task which is by no means always successful, it is designed to limit the damage caused by a breach and allow a company to rapidly recover.
Mitiga has recently closed a Series B funding round led by SYN Ventures. This funding will be used to support the company's growth across the US and Europe. This ambitious paired with its large customer base, positions the company well to capture a large share of the growing cloud security market.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jan 2025
$30m
SERIES B
Mar 2023
$45m
SERIES A
Total funding: $107m
Company benefits
- Time Off
- Snacks
- Stock Options
- Diving Club (IL)
- Flexibility
- Mac + Monitor + Cell
- Music Room (IL)
- Dog Friendly
- Commuter Benefits
- 401K Match
- Healthcare Benefits
Company HQ
Civic Center, New York, NY
Leadership
Tal Mozes
(Co-Founder & CBO)Previously a Partner & Lead of Hacktics Cyber Security Center of Excellence at EY and founded Ferocity Capital, Seeker Security, Hacktics and Griffon Mobile Apps.
Ofer Maor
(Co-Founder & CTO)Before co-founding Mitiga they were the Director of Solutions Management at Synopsys. Prior to that, they co-founded Quotium, Seeker Security and Hacktics.
Ariel Parnes
(Co-Founder & COO)Prior to co-founding Mitiga, they were the Head of the Cyber Department for the Israeli Intelligence Service.
Charlie Thomas
(CEO)Charlie joined Mitiga in 2025 as CEO. Prior to that they were the CEO at Deepwatch.
Share this job
View 5 more jobs at Mitiga