Customer Operations Lead, venn
$130-140k
+ Equity opportunities
Social media & experience platform for neighborhoods
Be an early applicant
Social media & experience platform for neighborhoods
101-200 employees
Be an early applicant
$130-140k
+ Equity opportunities
101-200 employees
Company mission
Venn's mission is to help people create a sense of Belonging in their homes and neighborhoods.
Role
Who you are
- You’re passionate about making systems smarter, helping teams work more effectively, and using data to solve real problems
- 3+ years in GTM, customer operations, or business systems roles within a B2B SaaS company
- Strong understanding of post-sales workflows (onboarding, customer success, support) and the tools that support them
- Proficiency in SQL and Tableau — you’re comfortable owning reporting and answering complex questions with data
- Experience managing or integrating tools and systems to manage customers and their data
- Highly organized and solutions-oriented — able to manage multiple priorities and bring clarity to cross-functional work
- Comfortable operating in ambiguity, identifying operational gaps, and taking ownership to fix them
Desirable
- Experience in multi-family or proptech
What the job involves
- As our Customer Operations Lead, you’ll be the strategic and analytical partner to our Implementation, Customer Success, and Support teams
- You’ll own the systems, processes, and data infrastructure that enable us to onboard customers efficiently, drive product adoption, and deliver a consistent, high-quality support experience
- Your work will ensure we scale effectively by streamlining workflows, building automated solutions, and surfacing insights that inform decisions across the customer lifecycle
- You'll design and improve end-to-end workflows for onboarding, implementation, account management, and support
- Optimize and automate manual processes to increase team efficiency and create a seamless customer experience
- Own and enhance the post-sales tech stack (e.g., CRM, support ticketing, onboarding tools), ensuring data consistency and usability
- Build and maintain documentation and playbooks that support process standardization and scalability
- Build and manage Tableau dashboards for key metrics across onboarding timelines, support SLAs, CS health scores, adoption, retention and more
- Write and manage SQL queries to pull and analyze data from multiple systems — surfacing trends and performance gaps
- Partner with Implementation, CS, and Support leadership to define KPIs and build infrastructure to track them effectively
- Provide insights on customer segmentation, churn drivers, time-to-value, and team productivity to inform strategic initiatives
Our take
In an age where we are spending more of our lives online, there are a handful of technology companies hoping to help us foster offline, local relationships. Facebook and Nextdoor are just a couple attempting to build connections between people and in turn offer services relevant to them - but Venn’s cofounders believe they can do a better job.
Where Facebook’s local offering emerges in a mess of products, and Nextdoor battles controversy and its own unfocused service, Venn has a much more precise strategy. The startup is focusing just on urban areas where there are large apartment buildings, and is forging deals with the landlords of these buildings to build links to their tenants, delivering revenue.
Moving forward, the startup has plans to expand into multiple US markets while ensuring that for every one they foster true connections between neighbors and neighborhoods. Scale can sometimes mean a loss in authenticity but as long as Venn sticks to its local roots, it should ensure millions of people in thousands of neighborhoods are happier, more connected, and more involved in their communities.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2021
$10m
SERIES B
Jun 2021
$60m
SERIES B
Total funding: $110m
Company benefits
- Unlimited vacation days and 14 paid holidays
- 401k plan with a company match
- Stock options in the company
- Generous company coverage for medical, dental, and vision insurance plans
- Company-paid short-term disability insurance and life insurance
- Paid parental leave for primary and secondary caregivers
- Citibike (bike share) membership in NYC
- A focus on wellness with One Medical, Kindbody, Talkspace, Teladoc and Health Advocate memberships
- Weekly Doordash lunch budget
- Onboarding program where you're paired with an onboarding buddy to ensure your success
- Great equipment - Mac or PC laptops, in our NYC office - dual monitors, stand-up desks, and more
Company HQ
Tribeca, New York, NY
Leadership
Chen Avni
(COO & Co-Founder)Gained a Bachelor's in Psychology & Business at Reichman University before co-founding Venn in 2016.
Or Bokobza
(CEO & Co-Founder)Served in the Israeli Special Forces for 8 years until they co-founded Selina, a hospitality brand & platform with over 1000 employees.
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