Director of Product, Customer and Lifecycle Marketing, Garner Health

• A proven ability to execute strategically with a focus on measurable outcomes, building and developing a high-performing team in a fast-growing SaaS company
• Success leading product marketing in a multi-product SaaS company focusing on new categories and category evangelism
• Exceptional communication and interpersonal skills, capable of engaging effectively with various stakeholders
• Relevant persona and product experience in healthcare benefits is a strong plus
• Excellent problem-solving skills and the ability to adapt to changing priorities and deadlines
• A strong sense of ownership and accountability, with a commitment to delivering high-quality work
• Self-starter with an entrepreneurial mentality and experience working on complex, ambiguous, and fast-moving projects across multiple teams
• A strong sense of compelling storytelling that can turn complex product information into concrete value propositions that emotionally resonate with our audience
• A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
• Experience working in a rapidly evolving startup environment
• A desire to be a part of our mission to improve the U.S. healthcare system

• We seek an experienced and versatile Product Marketing Leader to lead our product marketing team focused on content, product marketing, customer marketing, and sales enablement
• This role is a critical part of the marketing leadership team and will be instrumental in designing and owning significant parts of our go-to-market strategy
• As part of this role, you’ll regularly collaborate with the executive leadership team
• Design, build, and evolve our messaging and positioning frameworks with a focus on differentiation in the market
• Utilize prospect/customer/industry feedback, data, and analytics to guide messaging and content decisions, optimizing for audience engagement and evangelism
• Ensure all messaging and content is on-brand, consistent in style, quality, and tone, and optimized for different channels and target audiences
• Design a production framework to prioritize projects based on measurable business value
• Create content themes for the calendar year and align marketing activities around those themes
• Develop a streamlined content-generation engine with the right talent in the right roles to maintain a high-quality bar while also maximizing production speed
• Lead and inspire a team of product marketers, content creators, editors, and strategists, fostering a culture of creativity and excellence in content production
• Establish and enforce accountability frameworks to ensure team members meet deliverables and adhere to content quality standards
• Create and maintain a framework for measuring and delivering success, including setting clear goals, metrics, and processes for continuous improvement
• Collaborate with other departments for a cohesive and integrated go-to-market approach aligned with overall company initiatives
• Enable our customer-facing teams with material that makes each an expert, improving rep ramp times, deal velocity, and win rates
• Foster customer relationships, maximize customer reference ability and produce high-quality material that our team loves and uses regularly
• Create an industry knowledge center of excellence for employees and customers

Total funding: $61.3m

An overworked US healthcare system has resulted in long waits and expensive prices. Due to rising costs, the health insurance industry often leads to patients not accessing the care that they need. Garner Health creates digital services that allow patients to find a medical expert that fits their specific needs, whatever their insurance circumstances are.