Senior Success Architect, Salesforce

• Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce
• We are looking for a passionate technical expert who has significant experience in delivering Marketing Cloud solutions to large enterprise organisations
• 8+ years proven experience in enterprise consulting, including implementing enterprise software solutions in the Marketing/MarTech space
• Experience with Salesforce Marketing Cloud Engagement (Email/Mobile) AND one of: Marketing Cloud Personalization OR Marketing Cloud Intelligence OR Marketing Cloud Account Engagement OR similar product
• Deep understanding of data modeling, integration architectures, and data governance best practices
• Knowledge of Marketing Cloud Engagement scripting languages (AmpScript, SSJS, GTL, WSProxy)
• Experience with system architecture design and integration patterns
• Knowledge of Marketing Cloud Engagement Security capabilities and best practices
• Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive
• Stay up-to-date with emerging marketing, data-related and AI technologies
• Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
• Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy

Desirable

• The MC Success Architect is a Subject Matter Expert (SME) within our Marketing Cloud product portfolio
• Success Architects (SAs) are some of our most senior technical experts who provide proactive and reactive Architecture as well as Product Technical expertise
• SAs deliver advisory engagements to help maximize customer success and adoption, as well as minimize attrition risk
• They partner with key stakeholders at our largest, most complex customers to share their technical thought leadership and inspire the next generation of Digital Marketing Teams
• This is an Individual contributor (IC) role
• Be a trusted Marketing Cloud Subject Matter Expert for the broader Success Architect organisation
• Engage with our Signature and Strategic customers to evaluate and recommend optimisation strategies for technical architecture, DevOps, performance, and solution design specific to Marketing Cloud
• Translate complex technical concepts for audiences ranging from Technical, Business to Executive Stakeholders
• Identify and evaluate capability gaps for standard product capability or identify creative solutions through customisation
• Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
• Develop and run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Marketing Cloud customers
• Build strong relationships with both internal and external business partners, contributing to broader goals and growth
• As a Marketing Cloud Success Architect, you will have a significant impact on our customers' success and the growth of our organization
• Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our strategic customers, ensuring their success in leveraging Marketing Cloud's powerful capabilities
• By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry
• Collaboration is at the core of our success, and as a Marketing Cloud Success Architect, you will have the opportunity to work closely with diverse teams of professionals
• You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions
• By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals