Senior Client Partner, DoubleVerify

Customer Success, Rockerbox

$103-177k

This role will also be eligible for bonus/commission (as applicable) and Equity

Salesforce

Senior and Expert level

Remote from US

Software platform for digital media

Be an early applicant

Software platform for digital media

1001+ employees

B2BSecurityMarketingPublishingAnalyticsSaaSAdvertising

Be an early applicant

$103-177k

This role will also be eligible for bonus/commission (as applicable) and Equity

Salesforce

Senior and Expert level

Remote from US

1001+ employees

B2BSecurityMarketingPublishingAnalyticsSaaSAdvertising

Company mission

DV's mission is to give advertisers clarity and confidence in their digital investment - across buying platforms, channels and media formats.

Job

Company

Role

Who you are

5 to 8+ years of experience in renewals, account management, or customer success at a B2B SaaS company
Proven track record of owning revenue-generating renewals and driving measurable retention and growth outcomes with high revenue customers
Deep experience negotiating pricing, contract structure, and multi-year agreements
Demonstrated ability to work independently and drive results without structured oversight
Ability to build trust quickly and jump into relationships mid-lifecycle
Strong communicator with a consultative, solution-oriented mindset
Process-driven with an eagerness to build and refine renewal and upsell workflows
Thrives in a fast-paced, startup environment with high accountability
Experience using Salesforce or other CRM tools for forecasting and pipeline management

What the job involves

DV Rockerbox is seeking a seasoned Senior Client Partner, Customer Success - Rockerbox to lead customer renewals and drive account growth. You will take full ownership of renewals for high revenue customers, partnering with Customer Success Managers to align on strategy, mitigate risk, and lead customer-facing negotiations at the right moment based on contract dynamics and customer context
This is a highly visible, senior individual contributor role with end-to-end ownership over commercial outcomes. You will operate independently, build trust quickly with customer stakeholders, and take initiative to retain and grow key accounts. You will be directly responsible for achieving Rockerbox’s retention and expansion goals, with clear revenue targets tied to your work
Take full ownership of renewals for Rockerbox’s high revenue customers, driving all commercial strategy and execution
Lead customer-facing conversations around pricing, contract terms, and multi-year agreements
Partner with CSMs to determine the right time to initiate renewal or expansion discussions based on contract and customer needs
Engage directly with senior stakeholders including procurement, finance, and marketing leads to manage and close renewals
Identify and pursue expansion opportunities by aligning product capabilities with evolving customer goals
Own and deliver against renewal and expansion revenue targets
Deliver accurate forecasts in partnership with Revenue Operations
Build and improve internal processes for renewals, expansions, and commercial playbooks
Act as a senior voice within the CS team, operating with autonomy and influencing how we manage customer lifecycle strategy

Our take

The importance of digital advertising continues to grow, but it can be difficult for companies to protect their brand identity online. DoubleVerify solves this problem using software that monitors campaign performance in real-time.

Since it was first launched, DoubleVerify has successfully carved out an impressive market share, and now boasts customers such as digital advertising giant Facebook as long-time customers. Its success is largely owed to the quality of its technology, which far outperforms that of its rivals. DoubleVerify has consolidated its success by expanding the range of languages its tools support. It has also expanded into new markets such as Australia and New Zealand, a key indicator of the company’s continued growth.

The digital ad space is changing constantly, and DoubleVerify will need to remain as agile and adaptive as it is at present in order to compete with rivals such as Tremor and Quantcast. A 2021 IPO was followed by two rounds of funding and several product releases, including a tiered brand suitability tool as well as key executive hires.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

16% employee growth in 12 months

Glassdoor (4.2)

Company

Funding (last 2 of 4 rounds)

Oct 2020

$350m

GROWTH EQUITY VC

Aug 2011

$33m

LATE VC

Total funding: $396.5m

Company benefits

Health and Fitness Reimbursement
Unlimited paid time off policy
Work from home opportunities
Health insurance
401k
Healthcare coverage
Virtual company events
Tuition reimbursement

Company HQ

SoHo, New York, NY

Leadership

Mark Zagorski

(CEO (Not Founder))

Previously worked as Executive Vice President of Nielsen. Also served as CEO of Telaria and Recruitics.

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