Senior Client Partner, DoubleVerify
Customer Success, Rockerbox
$103-177k
This role will also be eligible for bonus/commission (as applicable) and Equity
Software platform for digital media measurement and analytics
Job no longer available
Software platform for digital media measurement and analytics
1001+ employees
Job no longer available
$103-177k
This role will also be eligible for bonus/commission (as applicable) and Equity
1001+ employees
Company mission
To build trust and transparency across the digital advertising ecosystem and help advertisers succeed.
Role
Who you are
- 5 to 8+ years of experience in renewals, account management, or customer success at a B2B SaaS company
- Proven track record of owning revenue-generating renewals and driving measurable retention and growth outcomes with high revenue customers
- Deep experience negotiating pricing, contract structure, and multi-year agreements
- Demonstrated ability to work independently and drive results without structured oversight
- Ability to build trust quickly and jump into relationships mid-lifecycle
- Strong communicator with a consultative, solution-oriented mindset
- Process-driven with an eagerness to build and refine renewal and upsell workflows
- Thrives in a fast-paced, startup environment with high accountability
- Experience using Salesforce or other CRM tools for forecasting and pipeline management
What the job involves
- DV Rockerbox is seeking a seasoned Senior Client Partner, Customer Success - Rockerbox to lead customer renewals and drive account growth. You will take full ownership of renewals for high revenue customers, partnering with Customer Success Managers to align on strategy, mitigate risk, and lead customer-facing negotiations at the right moment based on contract dynamics and customer context
- This is a highly visible, senior individual contributor role with end-to-end ownership over commercial outcomes. You will operate independently, build trust quickly with customer stakeholders, and take initiative to retain and grow key accounts. You will be directly responsible for achieving Rockerbox’s retention and expansion goals, with clear revenue targets tied to your work
- Take full ownership of renewals for Rockerbox’s high revenue customers, driving all commercial strategy and execution
- Lead customer-facing conversations around pricing, contract terms, and multi-year agreements
- Partner with CSMs to determine the right time to initiate renewal or expansion discussions based on contract and customer needs
- Engage directly with senior stakeholders including procurement, finance, and marketing leads to manage and close renewals
- Identify and pursue expansion opportunities by aligning product capabilities with evolving customer goals
- Own and deliver against renewal and expansion revenue targets
- Deliver accurate forecasts in partnership with Revenue Operations
- Build and improve internal processes for renewals, expansions, and commercial playbooks
- Act as a senior voice within the CS team, operating with autonomy and influencing how we manage customer lifecycle strategy
Our take
The importance of digital advertising continues to grow, but it can be difficult for companies to protect their brand identity online. DoubleVerify solves this problem using software that monitors campaign performance in real-time.
Since it was first launched, DoubleVerify has successfully carved out an impressive market share, and now boasts customers such as digital advertising giant Facebook as long-time customers. Its success is largely owed to the quality of its technology, which far outperforms that of its rivals. DoubleVerify has consolidated its success by expanding the range of languages its tools support. It has also expanded into new markets such as Australia and New Zealand, a key indicator of the company’s continued growth.
The digital ad space is changing constantly, and DoubleVerify will need to remain as agile and adaptive as it is at present in order to compete with rivals such as Tremor and Quantcast. But with a 2021 IPO, several recent rounds of funding and new product releases, it looks set to tackle its competitors head on and stay ahead of the game.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2020
$350m
GROWTH EQUITY VC
Aug 2011
$33m
LATE VC
Total funding: $396.5m
Company benefits
- Comprehensive Coverage: Because we want you to stay healthy.
- Pension Matching: 401(k) or country-specific contributions.
- Tuition Reimbursement: never stop learning.
- Generous Parental & Compassionate Leaves: putting families first.
- Onsite & Virtual Events & Wellness Activities: Team activities, wellness offerings, games and more!
- Flexible Lifestyle Spending Account: Gym, fitness class, self-care, or even pet care? You're covered for this and more.
- Mental Wellness Days: Take a day off for yourself.
- Global Access to Mental Health Resource: Investing in you being your best self.
- Hybrid Work Schedule: Making the most of your time.
- Peer Nominated Awards: Recognizing DV values in action.
- Seasonal Employee Appreciation Gifts: Enjoy summer treats and holiday sweets.
- Self-Directed Paid Time Off: You work hard. Enjoy it.
Company HQ
SoHo, New York, NY
Leadership
Mark Zagorski
(CEO)Mark joined the DOubleVerify team as CEO in 2020,. Prior to this, he was the CEO for Telaria and an Executive VP/Head of Nielsen Marketing Cloud for Nielsen. He also spent 7 years at eXelate as CRO and CEO.
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