Product-Led Sales Specialist, LaunchDarkly

• This role is ideal for someone with a support-oriented background, who is interested in PLG, enjoys a consultative, problem-solving approach to helping customers, and is eager to work directly with technical users in a developer-friendly way
• You are someone with an expanding knowledge of software development and release practices and possess a desire to learn and build
• 2+ years of experience in a customer-facing, growth, onboarding, or technical support role
• Preferred Bay Area-based, US Required
• Strong communication and problem-solving skills, with a proactive mindset
• Technical proficiency and understanding of software development practices —enough to answer product and implementation questions for developers
• Ability to work cross-functionally with Sales, Support, Product, and Marketing teams
• Comfort engaging with developers and engineers in a consultative way

Desirable

• LaunchDarkly is seeking a Product-Led Sales Specialist to accelerate our Product-Led Growth (PLG) motion by helping trial users and self-serve customers succeed
• In this role, you will proactively engage with developers who are evaluating or using LaunchDarkly, ensuring they can seamlessly onboard, navigate friction points, and unlock the product’s full value
• Through these interactions, you will identify high-potential accounts for the Sales team to engage
• You will have the opportunity to receive feedback directly from our users in order to enhance the overall Trial and self-serve experience, in partnership with Product and Marketing
• To succeed in this role, you’ll bring a firm understanding of software development & release processes and empathize with development teams' challenges
• You’ll quickly become comfortable discussing LaunchDarkly product functionality with developers, help them overcome common friction points, and point them toward relevant resources
• Leverage automation and insights from product qualified lead (PQL) data to drive meaningful customer interactions at scale
• Engage proactively with Trial and free users to help them navigate onboarding challenges, answer technical questions, and guide them to useful resources
• Identify high-potential Trials to be transitioned to Sales for pipeline generation
• Monitor and analyze self-serve customer activity to identify growth and retention opportunities for Sales
• Work with Support to escalate technical issues beyond your expertise
• Become technically proficient with the LaunchDarkly platform (including SDKs)
• Partner with Marketing & Product teams to enhance the trial and self-serve experience, including refining onboarding flows and documentation
• Maintain a developer-friendly engagement approach, focusing on education and problem-solving rather than traditional sales tactics