Senior Product Manager, Coinbase

• BA/BS in Engineering, Computer Sciences, or Business Administration desired
• 6+ years experience, preferably in business applications development or product management for internal products
• Experience working across large, complex, cross-functional business units (Product & Engineering, Compliance, Legal, Sales, Customer Support)
• Strong prioritization methods with communication (written and verbal) skills to navigate tough trade off discussions
• Experience tackling complex, ambiguous technical challenges
• Background working within an Agile environment and using Jira
• Experience with backend API infrastructure projects and integrations

Desirable

• Our growing Enterprise Applications team is looking for an experienced Enterprise Product Manager (supporting our CX organization) who is passionate about transforming technology into critical business value
• You will be working on a new product interface for internal users across Coinbase operational and engineering teams
• You will synthesize a product vision into key technical decisions and partner daily with non-technical and technical business partners across many teams at Coinbase including, Product, Engineering, CX, Compliance, and Security
• You will develop user personas and define and prioritize use cases for each persona to build a backlog and a roadmap for this new product
• You will partner with a Technical Program Manager and dedicated engineering team to execute this backlog
• You have solid working product, design and technical skills to build and deliver simple and intuitive products
• You possess the versatility to understand your stakeholder challenges and translate these into technical requirements for the engineering team
• You will work with cross functional partners across a wide variety of teams at Coinbase (Engineering, Customer Experience, Compliance, Security, Product, etc.) to deliver value for internal partners
• You will report to a Group Product Manager on a team of PMs and TPMs within our Enterprise Applications and Architecture organization
• Proactively builds relationships with key stakeholders to understand each team’s scope and requirements
• Develop user personas and define and prioritize use cases for each persona to build a backlog and a roadmap
• Ensure the ‘What’ and ‘Why’ of every tool or feature is clearly defined, documented and communicated to engineering partners
• Develop user journey maps and process documentation for users of the product
• Build an expert understanding of the customer journey for your stakeholders (both process and systems) and identify key pain points or areas of opportunity
• Create and articulate vision for product development to support our internal customers
• Effectively communicate with all levels of staff, including executive level stakeholders
• Ensure Engineering teams have 4-6 weeks worth of refined backlog
• Conduct Demos to business users of capabilities completed
• Run User Acceptance Testing and Sign-off on behalf of the business, as needed
• Plan and coordinate across multiple engineering teams
• Spearhead change management activities to drive successful adoption of capabilities
• Define and analyze metrics and KPIs that mature the Product Management function