Lead Technical Consultant, Ushur
$140-160k
+ Bonus and Equity
More information about location
AI-powered customer experience automation
Open for applications
AI-powered customer experience automation
201-500 employees
Open for applications
$140-160k
+ Bonus and Equity
More information about location
201-500 employees
Company mission
Ushur's mission is to transform every customer journey through cutting-edge technology that brings companies closer to their customers.
Role
Who you are
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
- 10+ years of experience in a SaaS or consulting role delivering technical enterprise solutions
- Proven experience leading implementation projects in a Professional Services or Solutions Consulting capacity
- Deep understanding of cloud services (preferably AWS) and API-based integrations
- Proficiency in scripting or development languages such as JavaScript or Python
- Strong grasp of Agile delivery methodologies and technical project management best practices
- Experience designing scalable workflows, data architectures, and user journeys within enterprise environments
- Strong verbal and written communication skills with a track record of presenting to technical and executive audiences
- Demonstrated ability to mentor team members and drive high standards across delivery processes
- Passion for technology, curiosity for innovation, and desire to work in a fast-paced, high-growth SaaS environment
- Strong organizational and problem-solving skills, with attention to detail and the ability to manage multiple priorities
What the job involves
- As a Lead Technical Consultant, you will serve as a senior delivery leader in the Professional Services organization, playing a critical role in designing, implementing, and scaling enterprise solutions on the Ushur platform
- You will not only guide the successful onboarding of customers but also mentor junior consultants, shape best practices, and partner cross-functionally with Product, Engineering, and Customer Success teams
- This role is ideal for someone with strong technical depth, consultative experience, and a passion for driving business value through enterprise-grade solutions
- Ou will operate as a trusted technical advisor to customers while ensuring solution quality, delivery efficiency, and long-term customer success
- Lead the end-to-end implementation of complex customer solutions, from discovery and design to deployment and post-launch support
- Architect scalable, reusable automation solutions using Ushur’s no-code/low-code platform, ensuring alignment with customer business goals
- Own key customer relationships from a technical delivery standpoint and act as a strategic partner in driving adoption and expansion
- Collaborate with Account Executives, CSMs, and Solutions Architects to define scope, level of effort, and technical strategy
- Drive the creation of scalable delivery frameworks, reusable assets, and solution standards across the PS team
- Provide technical mentorship to Technical Consultants and support their development through knowledge-sharing and coaching
- Document implementation strategies, data flows, process designs, and integration patterns to support both internal enablement and customer transparency
- Contribute to continuous improvement initiatives—identifying product gaps, influencing roadmap priorities, and improving implementation methodologies
- Lead troubleshooting efforts during escalations and guide root-cause analysis of solution or delivery issues
- Track time across engagements, maintain documentation rigor, and ensure accurate project tracking
Our take
A positive customer experience is essential to prevent sales friction and boost revenue as a business, but managing every client interaction can be tough. Whilst automation technology can help reduce this workload, existing solutions generally tackle either front-end customer service or back-office automation, isolating the processes from each other despite both being automatable.
Ushur provides an AI-powered customer experience automation platform, providing no-code tools that can help businesses automatically interact with customers and boost conversion rates at scale. In addition to handling the end-to-end customer acquisition and onboarding process, the platform also includes functionality for the automation of back-office process handling whilst maintaining compliance with HIPAA, GDPR, and other major privacy regulations.
Whilst the plethora of specialized customer experience solutions on the market presents challenges to the company, Ushur's unification of front-end and back-end automation allows it to stand out. When combined with its no-code approach, the company claims it can greatly reduce time spent on manual sales processes, whilst ensuring customer experiences are frictionless and data is handled professionally. Impressive 2023 funding will enable it to expand its experience automation portfolio, develop its AI, and expand into new regions and verticals.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2023
$50m
SERIES C
Feb 2021
$5m
SERIES B
Total funding: $92m
Company benefits
- 100% covered, top-of-the line health benefits for all employees
- Flexible work hours, potential to work remotely, and easy parking at the office
- Supportive and collaborative work environment that promotes a culture of learning
- We empower our team members to innovate and do the extraordinary
Company HQ
Santa Clara, CA
Leadership
Simha Sadasiva
(CEO)Previously Principal Engineer at Clearwater Networks and Senior Director of Session Delivery Network Solutions at Dialogic, Inc.
Henry Peter
(CTO)Previously Product Architect at Dialogic, System Architect at Veraz Networks and Systems Engineer at Lucent Technologies.
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