Channel Renewal Account Manager, Jellyvision

• 3+ years of successful experience in B2B sales

Desirable

• Jellyvision is looking for an Account Manager who is charged with engaging and supporting our growing list of customers
• You’ll directly support a group of customers and their reseller/broker partners, with the ultimate goal of retaining our customers and helping them make the most of their ALEX platform
• You’ll own a book of business consisting of about 250 customers, where you’ll be responsible for guiding them through the path to renewing their business with Jellyvision each year
• This is a quota carrying role
• Lead the charge on customer success and growth strategies for your book of customers, which involves:
• Collaborating with reseller or broker partner and providing input on customer strategy
• Identifying features prime for customer adoption and spearheading that effort
• Qualifying intent with regard to annual renewals
• Communicating in lockstep with customers and partners
• Leading certain milestone calls (e.g. license kickoff, marketing support)
• Ad hoc administrative and sales support
• Selling to accounts with growth opportunities
• Running ALEX demos and pitches with consultative question asking
• Guiding customers through marketing strategies and analytics analysis
• Collaborating with the customer’s implementation/reseller/broker partner to strengthen the customer relationship
• Uncover opportunities with partners to refer new business to other sales team
• Respond to ad-hoc customer questions regarding marketing initiatives, analytics support, and general inquiries
• Create and maintain a stellar organization system for yourself and your team
• Listen and analyze customer calls to share best practices across the broader team
• Report to designated manager to strategize more effective and creative touchpoints
• Utilize Salesforce, Outreach, group inbox system (Front App), Office 365, G Suite, Looker, LinkedIn Sales Navigator with proficiency
• We'll measure success by retention rates, upsells ID'd, meetings set/held, net new prospects, and Outreach task completions