Customer Growth Associate, Enthuse

• You must have relevant sales experience and a genuine desire to work in sales
• A personable, engaging communicator with strong relationship-building skills
• Passionate about supporting the charity sector and driven by helping clients achieve their missions
• Process-oriented and comfortable following structured sales, onboarding, and retention processes
• Strong research and problem-solving skills, with the ability to think critically to address customer needs
• Effectively manage and resolve customer conflicts by identifying root causes, facilitating open communication, and implementing tailored solutions to ensure customer satisfaction and long-term retention
• Excellent time management and organisational skills, able to balance sales targets, onboarding, and retention duties
• Persistent, diligent, and committed to continuous learning and personal growth
• Adaptable, with the ability to think on your feet and offer tailored solutions
• A naturally curious person who enjoys asking productive questions and digging deeper into client needs
• A positive, self-motivated individual who thrives in a fast-paced, target-driven environment
• A team player who enjoys collaborating with peers to achieve shared success
• Relevant sales experience

Desirable

• We’re looking for a Customer Growth Associate to join our Customer Growth Team
• An exciting opportunity to join an industry-leading company in the nonprofit software market and to develop new skills working with our existing and growing client base
• Reporting to the Customer Growth Team Manager, you’ll be helping us to transform digital fundraising for UK charities
• You’ll be critical in growing and further developing the relationships with our charity clients— and also help build and grow a company of smart and passionate people striving to make a real impact
• Sales: Engage with small UK charities, converting inbound leads into sales through discovery calls, product pitches, and closing
• Client Onboarding: Guide new customers through the onboarding process, and ensure they are set up for success with Enthuse’s platform
• Client Retention and Success: Conduct retention calls, identify any concerns, review their experience, and provide solutions to increase their satisfaction and engagement with Enthuse. Develop ongoing relationships to reduce churn and encourage long-term usage of our products
• Fee and Service Queries: Serve as the point of contact for small charity clients regarding any fee or service-related queries, resolving issues quickly and ensuring clarity on how Enthuse’s pricing aligns with their needs
• Collaboration & Knowledge Sharing: Collaborate closely with the wider commercial teams to ensure every opportunity is maximised. Keep up to date with industry trends, competitor products, and Enthuse’s latest updates
• Continuous Learning: Stay informed by reading industry blogs, attending events, and engaging in continuous learning to keep your skills and knowledge sharp