Program Manager, Uplight
Flex Operations
$75-104k
+ Bonus
Clean energy technology partner
Be an early applicant
Clean energy technology partner
501-1000 employees
Be an early applicant
$75-104k
+ Bonus
501-1000 employees
Company mission
To fuel the transition to clean energy in order to build a more sustainable future.
Role
Who you are
- This role requires deep expertise in the field, the ability to work independently with minimal supervision, and strong leadership in cross-functional settings
- Bachelor’s degree in business, operations, or a related field (or equivalent experience)
- 5+ years of experience in program management or related roles
- Strong problem-solving skills and ability to navigate ambiguous situations
- Excellent communication and stakeholder management skills
- Proven ability to drive process improvements and operational efficiencies
- Experience in handling client-facing engagements and delivering strategic insights
- Proficiency in project management tools and methodologies
- Ability to mentor and support junior team members
- Proficiency in project management tools and methodologies such as , JIRA/Confluence, Asana, Excel, Wrike, Figma, Miro/Lucid. Comfortable with process flow diagramming
- Technical Proficiency and experience with tools such as Sublime, Utilizing Python scripts, ExcelAWS S3, CRMs, VSCode, Redash, DataDog
- Proficient at interpreting data & revenue models and associated forecasting, experience using BI tools
What the job involves
- We are seeking a Program Manager to join our team and help us achieve our ambitious goals for our business and for the planet
- The Program Manager is a seasoned professional responsible for managing complex program objectives with significant organizational impact
- The Program Manager plays a crucial role in enabling team success, providing strategic insights, and delivering operational excellence
- Ensure the operational health and efficiency of assigned programs, proactively identifying and addressing risks
- Maintain customer satisfaction by delivering high-quality services and meeting key performance goals and SLAs
- Serve as a client-facing representative, ensuring effective communication of program performance, alignment on program objectives, resolving operational issues, and identifying areas for program improvement
- Support program expansions by providing consulting expertise and operational insights to Account Management and Sales teams
- Own the enrollment processing function, ensuring smooth execution and supporting Marketing efforts with operational processes
- Lead the development and execution of enrollment growth strategy
- Work with relevant teams to provide accurate and timely execution of incentive payments
- Lead event dispatch operations in collaboration with Product and Technical Support teams
- Participate in on-call rotations to support issue resolution and operational continuity
- Ensure contractual commitments for market participation are met by working closely with Product, Engineering, and Market Operations Compliance (MOC) teams
- Partner with Customer Care to make sure Tier 1 support teams are equipped with proper training, documentation, and resources, and provide a feedback loop for improved customer experience
- Meet or exceed ticket SLAs for Tier 2 escalations and work collaboratively to resolve complex issues
- Develop and maintain process documentation to support training, knowledge transfer, and risk mitigation
- Continuously identify and implement process improvements to enhance operational efficiency and service quality
- Identify operational gaps when implementing new products and services, develop and document the necessary processes, and coordinate with cross-functional teams for prioritization of long-term scalable solutions
- Establish and maintain strong working relationships with internal and external stakeholders, providing necessary input to clarify priorities for bug fixes and engineering support
- Provide mentorship and guidance to Account Operators and Coordinators, fostering a high-performance team environment
- Effectively delegate tasks and project work using a structured and clear agreement approach
- Communicate effectively with stakeholders, ensuring alignment on program objectives and execution
- Accountable for enabling the timely delivery of event results, working cross-functionality to escalate failures while providing important client context
- Able to confidently leverage database tools to understand, interpret and drive insights about your programs. Able to coordinate effectively with cross-functional partners
Our take
Uplight provides end-to-end technology solutions that aim to increase efficiency within energy ecosystems. The company's tech solutions consist of energy personalization systems to motivate customers to use energy more efficiently, in addition to energy reports, marketplaces, and other API microservices. They're currently working with more than 80 of the world’s leading electric and gas utilities.
Uplight’s software gives these utility companies granular data about how customers consume energy in their homes and businesses and offers ways to reduce their base power demand. They also offer a consumer marketplace for finding rebates and deals on energy-efficient appliances and electric vehicles.
The company has grown rapidly, reaching Unicorn status in 2021, despite only being founded two years previously. Uplight is entering its next phase of growth, focusing on significantly scaling its software solutions to further expand globally. It acquired Virtual Power Plant provider Autogrid in 2023 to embolden these aims.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Company benefits
- Medical & Dental
- Flexible PTO
- 401k Match
- Parental Leave
- Peer Recognition
Company HQ
Boulder, CO
Leadership
Luis D'Acosta
(CEO (Not Founder))Previously Executive Vice President at Schneider Electronics, CEO at SEL, Director General of Mexico for Schweitzer Engineering Laboratories and Power Systems Manager in Mexico for ABB.
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