Support Content Specialist, Rula

• If you’re passionate about simplifying complex information and making a meaningful impact, this role is for you
• 2+ years of experience in content creation, technical writing, or managing knowledge bases (IKBs)
• Expertise working in or closely with customer support teams
• Strong writing and editing skills, with a focus on clarity and accuracy
• Proven ability to break down complex topics into easy-to-understand documentation
• Proficiency in time management, possessing the capacity to handle multiple tasks and prioritize work appropriately
• 1+ years of experience in a fast paced environment (i.e. SaaS focused and/or startup company)

Desirable

• As a Support Content Specialist, you will play a key role in empowering our teams and clients by creating clear, accurate, and engaging content
• Whether you’re crafting internal knowledge base articles, optimizing macros, or updating client-facing help center resources, your work will directly improve efficiency and the support experience
• You’ll collaborate cross-functionally to support product launches and process changes, ensuring our content evolves alongside our growing organization